Rania Ayoub Email & Phone Number

United States

- Co Founder- Handling and Managing all the technical aspects (CTO)- Digital Marketing Manager.

Cairo, Egypt

Cairo, Egypt

Commercial Online product owner:o Adding all consumer's services to the online channel o Responsible for designing the plan for the whole customer experience and managing the developing teamo Managing all Consumer ads and banners on the website/Facebook o Advertise newly added serviceso Responsible for overall online revenue stream and commercial targets in terms of sales and base managemento Revenue capitalization o Work closely with Marketing Communications, agencies & graphics team to develop appropriate support materials and communication items necessary for a successful Online Product launch into the market. o Supporting the internal team in creating the landing pages to create best user experience.Online Propositions Development:o Responsible for developing Online acquisitions propositions in alignment with all stakeholders.o Produce concept documents, business cases, communication briefs, questions and answers, SLAs and other product documentation.o Co-operate with internal and external partners in order to leverage best practices in the internet spaceo Responsible for the Go to Market communication plano Analyze customer service information to measure customer acceptance of new propositionso Support in preparing solid launch plans for each proposition, including metrics to monitor post launchE-Shop:o Build base reporting platform along with analytics team to accurately understand in details our online customer baseo Overlooking E-Shop Operations Pre & Post Checkout experience to ensure efficiency and acceptable customer experience.o Provide support to sales and pre-sales teams internallyOnline Marketing Strategy & Planning o Own planning & forecasting budget & Calendar of projects & Marketing activitieso Manage pipeline of new & creative ideaso Responsible for overall online consumer strategy formation and executionMajor Projects:Vf Egypt’s website total RevampVf Red Online Marketing Campaign and Customer ExperienceE-shop

• Responsibilities include:o Supporting technical issues for all data products provided by Vodafone with direct customero Testing all products before launching (UAT)o Web-Hosting and Email-Hosting (Sherkety) technical supporto Worked as a trainer for new comers (Hosting/Blackberry/3G Routers)o Worked as a team leader supporting new agents for 6 monthso Worked as a Second-line of support for internet call center agents

Summer training during 2009 in 3G Optimization department• Responsibilities: o GSM and 3G sessionso Indoor drive test: (inside Mobinil Building)o Wrote a detailed report for the problems faced and its solutions in my opinion o Outdoor drive testo 3G- drive tests in Zamalek and El-Obour Cityo 2G- drive test in El-Mohandseino Measurements in candidateso Paging calculations