Rania Broussard Email & Phone Number

Spring, TX, US

Houston, Texas, United States

• Responsible for managing the implementation effort, organizing processes, and organizing resources to ensure that clients can use Insperity Workforce Acceleration (WX) product solutions efficiently and without.
• Collaborate with the client during Client Intake to define critical discovery information to ensure seamless onboarding, resulting in a positive client experience.
• Develop and manage detailed implementation projects to include project requirements, time lines, related success factors and effectively defined project outcomes.
• Lead internal and external teams to ensure that services are delivered timely and in alignment with the project scope, achieving desired business results.
• Consult with designated client contacts and key decision makers regarding their current and future product needs. Advise clients on best practices and implementation strategies.
• Manage project milestones and monitor deliverables with client and professional services to ensure zero defects on the client’s implementation.

Houston, Texas, United States

Responsible for managing the implementation effort, organizing processes, and organizing resources to ensure that clients can use Insperity Workforce Acceleration (WX) product solutions efficiently and without difficulty.

The Woodlands, Texas

* Oversee development and facilitation of client service strategy plan for client base.* Align Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owner's perspective.* Develops and maintains relationship with client owners, client appointed contacts or on-site supervisors.*.

The Woodlands, TX

• Overall accountable for Customer Service Control Account Management. Project scope included new client implementations, new service implementations for existing clients, conversions, upgrades, re implementations.
• Contributed to Benefits Customer Service Implementation initiatives and other internal CS domain initiatives as needed
• Responsible for coaching new Domain Managers
• Accountable for all CS Implementation work packages, which include: CS Requirements, Ongoing CS Staffing, CS Training Development, CS Provisional Content, CS Procedural Content, CS Pro, AccessDirect, CS.
• Responsible for assessing / monitoring risk, performing risk management and mitigation plans for each project as needed, and escalating issues accordingly
• Responsible for creating and managing to an approved budget for Customer Service within each project, including weekly and/or monthly financial variance analysis and reporting to team leadership

Houston, TX

• Oversee day-to-day operations and administration of benefit plans, absence management, wellness program, retirement plan and internal benefits center.
• Transition outsourced third-party benefits administration to insourced benefits administration
• Manage benefit providers and third party administrators
• Oversee open enrollment process including project management; Coordinating roll-out and communication of new programs and updates; Conduct open enrollment meetings; Develop benefit communications, work with Workday.
• Project manage new initiatives and benefit programs
• Perform research and analysis on benefit programs and assists in the development of recommendations for development/implementation on new programs or offerings

• Responsible for Benefits and HR call center implementations (on-shore and off-shore)
• Defined client business requirements and technical requirements for the Employee Service Center
• Completed Health and Welfare, Defined Contribution and Defined Benefit knowledge base for call center representatives
• Responsible for staffing call center with agents, supervisors, trainers and quality assurance specialist as part of an off-shore initiative or new client implementation
• Executed client project plans and task deliverables with high levels of quality and client satisfaction
• Worked closely with client representatives to identify/resolve issues from start to finish internally and with the client

• Responsible for creating and managing project plans and holding others accountable for project plan deadlines
• Lead client meetings for Employee Date Management Requirements and participated in integrated domain client requirements
• Ensure client sign-off for EDM Delivery Requirements
• Managed and set strategy and timelines for all EDM aspects of client implementation and large change control projects
• Responsible for transition requirements including process knowledge transfer to ongoing associates via training development, review, and delivery
• Responsible for coordinating client acquisitions and divestitures

• Successfully implemented three Health and Welfare Client teams
• Executed and complete client project plans and task deliverables (i.e. call center representative training knowledge base)
• Support delivery of contractual and internal performance standards and supports Ongoing Delivery in client reporting
• Develop and execute plans to improve customer satisfaction Implement targets and measures to improve quality, profitability and service delivery.
• Main client contact for escalated issues
• Served as Subject Matter Expert for Health and Welfare and Defined Contribution to the team

• Daily operations of the Benefits Center
• Gather and analyze data from operational reports
• Implement process improvements
• Identify training gaps
• Provide feedback to associates on daily operations, customer focus and accuracy
• Identify trends, perform cost analysis and recommend solutions to the Customer Service Unit Manager