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Rania Jamal Email & Phone Number

Customer Success & Experience at Userpilot
Location: Amman, Jordan 4 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Userpilot
Role
Customer Success & Experience
Location
Amman, Jordan
Company size
19 employees

Who is Rania Jamal? Overview

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Quick answer

Rania Jamal is listed as Customer Success & Experience at Userpilot, a with 19 employees, based in Amman, Jordan. AeroLeads shows a matched LinkedIn profile for Rania Jamal.

Rania Jamal previously worked as Head of Customer Success & Experience at Userpilot and Head Of Customer Experience at Userpilot. Rania Jamal holds Bachelor'S Degree, Computer Information Systems, 3.6 from University Of Petra "جامعة البترا".

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Email format at Userpilot

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Userpilot

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Profile bio

About Rania Jamal

4+ years of experience in Customer Experience and Success. I love driving impactful changes in customer support and success through innovative training programs, structured team development, and enhanced customer engagement strategies. Led initiatives in team expansion, process optimization, and created valuable training resources, resulting in higher customer satisfaction and operational efficiency.

Current workplace

Rania Jamal's current company

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Userpilot
Userpilot
Customer Success & Experience
san francisco, california, united states
Website
userpilot.io
Employees
19
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4 roles

Rania Jamal work experience

A career timeline built from the work history available for this profile.

Head Of Customer Success & Experience

Current
Userpilot

Amman, Jordan

Jul 2022 - Present

Head Of Customer Experience

Current
Userpilot

- Expand the customer support team and thoroughly document all support processes and protocols.- Provide leadership and guidance for the entire customer support department.- Take part in hiring and onboarding to foster growth within our Support team.- Ensure achievement of both individual and team goals related to Support KPIs.- Work closely with cross-functional teams to enhance the overall customer experience, advocating for their needs, providing product feedback, and offering recommendations.- Take full responsibility for the knowledge base and provide internal support to other departments.

Sep 2021 - Present

Technical Support Engineer

Userpilot

Amman, Jordan

- Managed over 3,000 chat and email tickets- Participated in troubleshooting and sales calls with customers- Enhanced customer support processes, leading to an increase in satisfaction rates- Trained and onboarded new hires on the product

Aug 2020 - Sep 2021

Web Development Intern

Dsteck

Amman, Jordan

Feb 2020 - May 2020
Team & coworkers

Colleagues at Userpilot

Other employees you can reach at userpilot.io. View company contacts for 19 employees →

DD Dara Dajani Dara Dajani Colleague at UserpilotUnited States View → YA Yathreb Amarneh Yathreb Amarneh Colleague at UserpilotRamallah, West Bank, United States View → AA Abrar Abutouq Abrar Abutouq Colleague at UserpilotDubai, United Arab Emirates View → YT Yousef Tabakhna Yousef Tabakhna Colleague at UserpilotPalestinian Authority, Palestine, State Of View → MG Mohammad Ghazawi Mohammad Ghazawi Colleague at UserpilotPalestinian Authority, Palestine, State Of View → AA Amal Al-Khatib Amal Al-Khatib Colleague at UserpilotAmman, Jordan View → ER Ezedeen Rimawi Ezedeen Rimawi Colleague at UserpilotRamallah, West Bank, United States View → FD Fergal Dods Fergal Dods Colleague at UserpilotDublin, County Dublin, Ireland View → ES Elizabeth Smith Elizabeth Smith Colleague at UserpilotMount Prospect, Illinois, United States View → SC Sean Cummins Sean Cummins Colleague at UserpilotIreland View →
2 education records

Rania Jamal education

FAQ

Frequently asked questions about Rania Jamal

Quick answers generated from the profile data available on this page.

What company does Rania Jamal work for?

Rania Jamal works for Userpilot.

What is Rania Jamal's role at Userpilot?

Rania Jamal is listed as Customer Success & Experience at Userpilot.

Where is Rania Jamal based?

Rania Jamal is based in Amman, Jordan while working with Userpilot.

What companies has Rania Jamal worked for?

Rania Jamal has worked for Userpilot and Dsteck.

Who are Rania Jamal's colleagues at Userpilot?

Rania Jamal's colleagues at Userpilot include Dara Dajani, Yathreb Amarneh, Abrar Abutouq, Yousef Tabakhna, and Mohammad Ghazawi.

How can I contact Rania Jamal?

You can use AeroLeads to view verified contact signals for Rania Jamal at Userpilot, including work email, phone, and LinkedIn data when available.

What schools did Rania Jamal attend?

Rania Jamal holds Bachelor'S Degree, Computer Information Systems, 3.6 from University Of Petra "جامعة البترا".

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