• Served as a project manager for revenue cycle operations and performance improvement projects within the health care industry nationwide.• Developed and presented deliverables to high-level clients including CFOs, hospital administrators, physicians, and managed care staff regarding project goals, project workplans, and progress reports.• Executed and delivered detailed analytical presentations summarizing key financial indicators, performance trends, and potential areas for revenue enhancement.• Served as a career advisor for new associates and supervisors, establishing individual and team goals for initiatives.• Focused on improving communication across departments to promote synergy and remove operational silos.

• Led revenue cycle implementation projects for physician practice management groups of 200+ providers, mid-size to large hospital facilities, mental health providers, and surgery centers across the country.• Executed redesign initiatives in multiple areas of revenue cycle operations including front-end registration, insurance verification, coding, charge capture, and insurance denials.• Performed on-site assessments for potential clients and presented comprehensive findings and recommendations using data analytics and workflow process diagrams.• Developed hospital-specific training guides and new policies to streamline operations, review technological enhancements, and prevent insurance related denials.• Implemented system conversions and new technology including patient accounting systems such as Epic and Meditech, ensuring proper processes and controls were established during application build efforts

• Managed front-end revenue cycle operations as an infused partner at Henry Ford Health System Medical Group (HFMG); goal to increase net patient pay revenues by 2% from contract base year.• Identified an inpatient insurance discovery trend yielding incremental revenue over $2M in gross charges.• Trained & managed 120+ customer service staff to improve patient access by reducing registration errors, converting self-pay patients, and collecting residual and prior balance collections at point of service.• Worked with hospital administrators to create detailed project plans and implement process change using technology to drive improvements in registration quality in 35 physician clinics.

Illinois Public Health Association