Ranica Jonson Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

• Supported 20 tools and reports to make merchants’ processes efficient by enabling them to analyze historical performance, perform operational tasks, and plan future buying decisions.• Built tools, reports and back-end data sources with SQL Server, Teradata, and Oracle enterprise data warehouses to gather product, sales, and inventory information to support applications and ad hoc data requests.• Partnered with cross platform teams to stay current on capabilities and challenges of the business with regard to technology and processes.• Developed and coached best practices to team and organization to encourage efficient standardized processes.

Greater Seattle Area

• Built Excel based tools using VBA, PowerPivot, and PowerView to produce reports and perform quality checks for the Digital Supply Chain team.• Managed relationships with diverse teams across multiple lines of business and management levels to guide process flows.• Prioritized projects and process changes that satisfied user needs and requests while minimizing error and time waste.

• Facilitated and communicated policy changes and workflow to team of 20-25 data specialists.• Communicated with other podleads about strengths and weaknesses within team to provide solutions.• Increase productivity and quality of work through cross training. • Reported out quality and productivity metrics for the team on both daily and weekly basis.

• Provided feedback and suggestions for improving the software interface of the tool.• Delivered projects on aggressive deadlines.• Interpreted customer feedback and help drove programs to improve individual and team performance.• QC'd and Meta-QC'd new stages to ensure quality of work by team.

• Worked with a team to maintain and implement Cougar Manager, a web based timecard tracking system used by 4 campus organizations and over 430 individual users.• Responsibilities included bug fixing, new features tailored to customer needs.• Created SQL stored procedures then wrote C# functions accompanied by ASP.net to display data to the front end.• Successfully led efforts on special projects to gather data from the helpdesk to push to the IT departments ticketing system called OTRS.

• Oversaw resident hall computer lab with 40 workstations• Supervised 10 employees• Handled invoice queries and escalated customer issues.

• Provided support to 15-20 mentees during their first year at Washington State University.• Managed weekly contacts with 15-20 mentees.• Attended mentoring classes as well as weekly mentor meetings.• Maintained detailed, weekly contact spreadsheets.• Collaborated with other Student Mentors in planning events