Ranier Guzman Email & Phone Number

Little Rock, Arkansas, United States

Serve as the manager for the opening team and as one of the corporation’s Manager Trainers – teaching new leaders in our restaurant how to execute their roles and manage their teams. Oversee kitchen operations, hire, train, and coach cooks, bussers, bar backs, dish-washers, servers, bartenders, and hosts. Sought after to manage the restaurant during high volume hours or big events.Select Achievements | Additional Contributions• Driving and maintaining weekly sales of over $120,000 per week for the past six years.• Maintained the best labor cost out of all Twin Peaks restaurants and one of the lowest food waste costs.• Selected by the Twin Peaks Corporation to help execute a company-wide menu roll-out.

Jonesboro, Arkansas, United States

Opened new Red Lobster in Jonesboro and hired/trained a team of 4 Managers, 3 Key Leaders, 24 Certified Trainers, and 150 team members. Reduced and controlled expenses by controlling labor costs, accurate ordering, waste control, and having systems in place. Served as a mentor to junior team members and promoted professional development.Select Achievements | Additional Contributions• Initiated a program that standardized employee training and led to increased customer satisfaction by 19%.• Achieved Darden Restaurants’ Million Dollar Restaurant Award• Set records for new restaurant guest counts and sales in the company.

Pine Bluff, Arkansas, United States

Turned the lowest performing restaurant in the company into one of the top performers by cultivating a culture focused on guest satisfaction and reducing and controlling expenses in labor, improving operations and systems. Select Achievements | Additional Contributions• Led the restaurant from the worst performing one out of all Red Lobsters to number 6 for the year in guest satisfaction. • Implemented a change management style that transformed the restaurant’s goals, processes, and teamwork culture. • Set records for guest experience, best guest counts, best labor cost, and waste management in the region.

North Little Rock, Arkansas, United States

• Managed a team of 45 crew members in the kitchen and all culinary operations.• Managed training and certification of cooks.• Forecasted inventory and ordering; managed equipment maintenance and maintained quality control.

Little Rock

• Managed a team of 36 servers, 8 bartenders, 6 hosts, and 4 busboys.• Number one for the year on guest satisfaction score in the region.• Developed, coached and led team members with a focus on customer satisfaction and organizational skills.

Little Rock, Arkansas, United States

• Worked as a server with the highest sales, great customer service, attention to detail, and always displayed hospitality.• Also worked as a bartender during high-volume hours with great guest satisfaction.

Little Rock, Arkansas, United States

• Worked as a server with the highest sales, great customer service, attention to detail, and always displayed hospitality.• Also worked as a bartender during high-volume hours with great guest satisfaction.

Engineering

Computer And Systems Engineering