Highly qualified professional with extensive experience in the financial market, loyalty, and retail sectors, focused on strategic project management, people management, and the implementation of systems and tools. Expert in PMO activities, including stakeholder mapping, risk management, action plan execution, and key performance indicators (KPIs) development. Recognized for the ability to lead and develop cross-functional teams, optimize processes through automation (RPA), and implement value management practices, always with a focus on delivering added value and continuous improvement. Certified in agile practices and project management, with a deep understanding of the project lifecycle and a strong ability to solve complex problems.