Responsible for executing overall Distribution excellence in the retail market segment. Key accountability would be ensuring seamless operations on behalf of National Sales division enabling the Sales team deliver exceptional performance by ensuring they are able to focus on the core job function without any distractions rising out of operational inefficiencies. Also responsible for ensuring E2E order fulfilment & negotiating credit related issues for all distributors and business partners. Monitor E2E operational excellence via automated dash boards on efficiency of Retail Platforms, seamless retailer onboarding/issue resolution and compliance, efficiency in platform adoption and resolving issues arising out of SLA breaches by supporting divisions. Responsible to identify Retail platform related training needs of NS Sales Staff, Distributor and BP Staff, design training programs in consultation with Channel Infrastructure team and execute accordingly to ensure end users are well aware on the features available on the platforms. Responsible for overall KYC governance on customer acquisition, ensures that the Retail platform’s KYC processes are robust, consistent, and in line with regulatory requirements, thereby mitigating the risks associated with financial crime and maintaining the integrity of the organization’s operations. Ensure divisional and regional operation runs smoothly, constantly look at best practices within the team to establish/maintain standards in sales and servicing activities whilst managing distributor sales channel/product teams whilst ensuring higher level of compliance.

Develop and drive the Retail digital transformation strategy and roadmap of end to end sales retail process automation (Nation.al Sales and NGRS), and to ensure innovative customer focused digital solutions are introduced which will deliver high levels of service to Dialog customers in line with the organisation’s Digital transformation vision. Responsible to create maximum cost savings by digital transformation through ensuring the highest operational efficiency, effectiveness and accurate reporting by reducing time and manpower utilisation. Responsible to Identify new and current areas for automation and digitisation and propose new system developments under the sales arm including the entire sales digitisation process, reporting & performance management requirements, and other strategic requirements as per business needs. Work closely with Group infrastructure development team and external vendors in aligning digitisation process automation areas and ensure timely deliver as per project plans. Effective collaboration with internal stakeholders and external service providers in aim to develop and implement strategies to maximise the efficacy of the projects. Overall responsible for digitisation projects in Retail Channel and ensure that project deadlines are met on time.

Responsible for target setting at product level, business units’ level as well as cluster level. Conduct Regional Con-Call with Regional Managers, District Managers & Relevant BUs in order to monitor the Sales performance, get their inputs for future sales promotions, Collect competitor activities. Follow-up actions on Regional Con-Call & highlight relevant items to the Snr. Management for their attention & directions on way forward. Provide up to date information / report on sales performance periodically to the Senior Management. Daily / Weekly / Monthly Performance monitoring & follow up actions on Re-Distribution Sales. Manage and maintain Sales Data Repository. Responsible for any new system developments to support the sales programs and regional initiatives. Interface with National sales team and IT /BI team to develop any new IT requirements and implementation of the same at regional level in order to improve performance of all sales units. Roll out of IT tools and systems to the regional teams of all channels and training end users on how to use tools. Support Field sales staff through Distribution Management System Help Desk on their day-to-day operation. Owns responsibilities of IVR, USSD, SMS developments related to sales and coordinating with IT/technology team.

Sales Force Automation / Sales Performance Monitoring

Sales Force Automation / Sales Performance Monitoring

Responsible for preparing FRS for Sales Force Automation system & work with IT team to develop the system. Lead the Sales Force Automation project team to roll out the project Island wide. Establish a Help Desk to support Regional sales team & Partners on their day to day System Related issues. Conduct system trainings for all stakeholders. Maintain all aspects of the computer systems related to the Sales Force Automation Project environment to ensure smooth operation. Minimize operational breakdowns on Sales Force Automation System & Cooperate with Regional Managers, District managers, Distributors and Distributor Sales Representatives in resolving all PC & PDA / Smart Phones related matters. Prepare Management Reports for Sales performance monitoring.

Responsible for Sales data processing, Handling Master Files & Preparing Management Reports using MS Access queries and Crystal Reports. Responsible for sales data accuracy and Sales Reps commissions & Incentives. Key member of Sales Force Automation project team & lead the implementation Island wide. Carry out system trainings for Area Sales Managers, Sales Supervisors, Sales Representatives and all Distributor partners including their staff. Establish a Help Desk for Sales team / Distributors to lodge their day to day operational issues / clarifications on Sales Force Automation system and monitor the SLA achievement and also follow up actions on critical issues. Carry out system audits and follow up actions with Senor Management to stream line the operation. Maintain competitor product and price database and provide information for the senior management for decision making.