Rani Mann Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Managing Agile Coach II and part of the Transformation CoE supporting the Channels Segment of TD.• Direct, coach, and mentor a team of 5 Coaches, 1 Managing Agile Coach I, and 18 Scrum Masters.• Provide thought leadership and direction to executives, leaders and senior managers, leveraging metrics and insight to demonstrate the benefits of how an agile mindset contributes to positive results.• Reduced effort to complete monthly reporting by 60%, through designing a new approach to capture data. This resulted in improved reporting and trended KPI data, allowing for improved insights, action plans and increased team maturity.• Cultivate relationships with executives and managers across segments by guiding them in defining their issues, in order to target coaching needs and lead to an increased agile mindset.• Report on Agile delivery transformation progress to executives and the leadership team.• Coach portfolio teams and facilitate key ceremonies, fostering collaborative discussions, aligned problem statements, and a co-created plan of action to address high value outcomes.

Toronto, Ontario, Ca

Managing Agile Coach I and part of the Transformation CoE supporting the Channels Segment of TD.• Oversaw staffing strategy (capacity management, interview process, offer presentment, intake management) for the entire CoE.• Vendor management for CoE staffing needs (led RFP across 7 vendors).• Proposed training strategy for internal employees to build TDs bench of Coaches and Scrum Masters.• Managed and coached a team of 6 Scrum Masters and 1 associate.• Mobilized, trained, and coached multiple Agile teams.• Promoted from Senior Manager to Director

Toronto, Ontario, Ca

Technology platform application owner responsible for the overall technology strategy, delivery and support of TD’s public sites and web content management (WCM) system.• Worked closely with Digital Channels to set platform strategy including thought leadership on benefits of cloud offerings.• Oversight and management of all activities and deliverables aligned to a broad range of business and technology partners accounting for over $30MM annual spend.• Successfully transformed a largely Waterfall team to Agile to create and mobilize the first Umbrella team at TD, which acted as a Servant Leadership team to all 6 PODs within the portfolio.• Provided leadership, coaching, mentoring and support to a team of 70 consisting of people managers, project managers, business system analysts, and a variety of technical resources (architects, developers, support analysts).• Built a strong team by hiring talented individuals and pairing them with experienced team members to ensure their successful onboarding and integration.• Transformed and improved processes and tools used to manage capacity and resource allocation based on business demands and changing priorities by leveraging analytics.

Toronto, On, Ca

Technology platform application owner responsible for the overall technology strategy, delivery and support of BMO’s public sites and web content management (WCM) system.• Responsible for the day to day management of BMO public facing internet sites and applications. This included the oversight of BMO’s content management system (CMS), various in-house developed applications, daily intake function, maintenance and support activities, platform upgrade and discretionary project activities.• Established an agile intake system and process to manage incoming requests from multiple Business and Technology teams, ongoing prioritization, project deliverables, planning and financials.• Transformed the team to follow agile methodologies.• Managed a diverse team of full-time employees, contractors and Global resources (GR) spanning technology specialists, developers, business analysts and support analyst roles.• Provided leadership, coaching, mentoring and support to the team to allow employees to reach their career goals.• Vendor supplier relationship management accountabilities.

Toronto, On, Ca

Application Support Manager with overall support responsibility for various corporate intranet applications (SharePoint and in-house built .Net applications), public facing sites (Java based solutions built on Opentext Vignette CMS), and Contact Centre collections application (Aspect Dialer).• Created a Support Model (mandate, accountabilities, processes) used by the team, including development of a strategic business plan, which was presented to senior management.• Built, developed and maintained relationships with various groups (Business Partners, Service Management, Support groups, Development and Quality Assurance Teams, Project Management Office (PMO), Enterprise Infrastructure and Information Security) which contributed to faster support resolution times.• Provided managerial leadership to employees, which included assigning tasks, holding regular two-way meetings, conducting performance evaluations, mentoring and coaching. This resulted in a high-performing team.• Prioritized and coordinated support team activities for multiple initiatives in order to meet business partner demands, while maintaining defined Service Level Agreements (SLAs) and technical stewardship over platform applications. This included modifying and creating SLAs (both with internal Bank support teams and with vendors) to meet the ever-changing needs of the application owners.• Utilized ITIL principles and practices for Incident Management and Problem Management.• Managed a team to stabilize highly problematic high profile call centre application, which previously experienced weekly and sometimes daily incidents impacting the line of business. • Recruited, interviewed and hired a diverse team of full time, contract and GR resources to support the application portfolio.

Toronto, On, Ca

Project Manager working on both corporate Intranet (SharePoint) and Public internet facing sites.• Successfully managed multiple concurrent projects while delivering on time, on scope and on budget.• Worked closely with Business stakeholders and technology teams through project initiation, planning, execution and closure phases.• Provided timely status reports to key stakeholders throughout the project.• Worked with business teams to ensure changes were managed and effectively communicated to all stakeholders.

Toronto, On, Ca

• Managed maintenance and support of 50+ applications, primarily .Net and SharePoint with some Lotus Notes as well.• Responsible for intake, coordination and implementation of all maintenance and production related issues for these applications.• Responsible for project forecasting, resource allocation and monthly project audits.• Designed and developed forecasting tool used by multiple teams to gauge resource utilization and forecasting for all projects across the department.• Designed and developed intake system used by the team to handle all incoming requests.• Promoted use of collaboration technology leveraging Microsoft SharePoint across the bank in multiple locations.

Toronto, On, Ca

• Developed web applications in .Net, SharePoint, SQL, Lotus Notes and ASP• Designed and developed online recognition program to allow team members to leverage online tools instead of paper based• Assisted with design and developed peer knowledge exchange application, linking professionals with common interests together

Toronto, On, Ca

• Web master for department web site• Effectively analyzed operational and application errors and other related server issues• Efficiently developed solution protocols including recoveries and bypasses to restore system and data • Created automated enhancements to both processes and offline activities (jobs) effectively enabling additional functionality and efficiency• Optimized online functionality by developing web based templates to increase productivity

Ba, Economics

Certification, Web Design And Development