Ranit Kumar Dey Email & Phone Number

Bangalore Urban, Karnataka, India

Kolkata, West Bengal, India

● Configuring and troubleshooting User profile management for WVD users through Fs-logix● Analyze system performance indicators and recommend improvement actions for Azure WVD based production configuration● Having knowledge of Azure WVD publishing applications, web server, load balancing, Resource Manager, License Management● Responsible for versioning the WVD packages when needed● Help in organization and management of the business applications that is installed on Azure WVD● Provide technical assistance for all the servers, desktops, and services that apply to the deployed configuration● Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Azure WVD● Support the automation built for business app deployments● Work with IT management to prepare project prioritization and project tracking● Interact with client management to answer questions, problems and requests regarding system issues● A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical support

Kolkata Area, India

Tata Consultancy Services Aug 2015-PresentOffshore Lead & SMETCS is a leading Consulting Firm in WorldThe client is from UK region has all the Citrix products XenDesktop/ XenApp 7.19, XenDesktop/ XenApp 7.8, XenApp 6.5, Storefront, NetScaler. Microsoft App-V. Implementation and management of Application Virtualization (XenApp 6.5) and Desktop Virtualization (XenDesktop 7.8) Managing and maintaining user and application through Citrix director.● Create structured processes to manage defects right through to resolution.● Participate in project/release level meetings. Prioritize tasks schedule in coordination with the team toimprove their testing work delivery.● Implementation and management of Application Virtualization (XenApp) and Desktop Virtualization (XenDesktop/ XenApp 7.19, XenDesktop/ XenApp 7.8)● User profile management for Citrix users through Fs-logics● Defining Citrix user policy through WEM● Daily Health check-up through customized scripts● Prepared necessary documentation for VDI Commissioning and Decommissioning as per the requirements● Incident management ensuring application availability and the smallest possible business impact with minimum service disruption.● Provide work guidance or technical assistance to Team members● Work with IT management to prepare project prioritization and project tracking● Interact with client management to answer questions, problems and requests regarding system issues● To Develop and maintain Documents/Work instructions / SOPs/ KB articles for helpdesk and team members● Assist in capacity and performance monitoring of Servers● Co-ordinating hardware calls with vendors.● Managing the VM of Microsoft Server 2012 via SCVMM● Working with Hyper-V on Microsoft Windows Server 2012R2.● A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical support

Kolkata Area, India

ACCENTURE SERVICES PVT.LTD Aug 2011- July 2015Windows Administrator (Business Technology Analyst)Accenture is one of the Leading Consulting Firm in World● Responsible for Server Infrastructure setup and administration.● Installation, troubleshooting and Support for Microsoft Windows 2003/2008 on HP● ProLiant Series Server, Dell Power Edge Servers Environment.● Monitoring and troubleshooting of Domain Controllers, DNS, DHCP and Net VERITAS● Working with Active Directory core team● Working with Backup team for taking Data Backup, medium-Net VERITAS● Maintaining and monitoring Network resources● Monitoring & managing servers of the Datacenter’s including Physical and VM Instances.● Taking proper remedies according to the alerts received as per HPOV and BEM alerts configured for the servers for the performance utilizations of the physical hardware.● RAID, ILO Configuration and management in all Critical ProLiant series and Dell Servers.● Installation of Windows Server2003, 2008 and configuring the server OS installation as per company`s IT security policies. Server hardening, registry Hardening, IIS Hardening.● Coordinating with SOC Firewall/NDS for Network issue.● Configuring & maintaining group policy for specific OU’s and ensuring maximum possible security to all domain users & computers.● Change & Problem tickets and providing status on daily and weekly status call. Proactively communicate with Project Manager and Service Delivery Managers (Onshore & Offshore) about major issue● Monitoring and Updating and troubleshooting AV Definitions on all the Windows servers of the datacenter.● Installation and troubleshooting of HPOV agents, Symantec Net Backup 6.5, 7.0 on all Infra & Production servers.● Developed plans with a strategic selection of test methodologies, including data validation, regression, integration, and performance/load.

Kolkata Area, India

• Desktop and laptop hardware level repairing.• Card level printer repairing.• Configuring operating system and user profiles.• Installation and troubleshooting of different software’s within SLA.• Deploying disk images.• Management of antivirus client.• Mailbox configuration.• Troubleshooting operating system related issues.• Taking backups of user data.• Windows update and patch management.• Coordinating with different vendors for different hardware issues.• Coordinating with different teams for business critical issues.• Hardware and software asset management.• Configuration of VPN clients.• Asset Inventory Management (hardware and software).• Following agreed SLA and ITIL process.• Drilldown reports on various activities as per Project requirements

Bachelor Of Arts (B.A.)

Higher Secondary, Madhyamik