A Business Analyst/Consultant with a strong analytical mindset. Along with managing relationships with key customers in a given region (East India), giving them on-ground support and ensure successful deployment of the product and continuing benefits for them from FalconBrick's solution. Basically, being FalconBrick's face to the customers in a given region.Responsibilities -Owning customer success for customers.Lead initial discussions with customers and gather & Understand their requirements.Create & maintain customer processes.Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.Planning & monitoring customer deliverables.Rigorously manage customer data using tools such as MS Excel, Databases, etc.Define reporting/dashboard requirements.Prioritize & translate customer requirements/feedback to the product team.Manage Lifecycle activities for each Customer.Initial deployment & Onboarding of customer onto the FalconBrick solution.On-ground Training for users of the solution.On-going Customer Support & interventions, if any.Customer Success Management.Measure & ensure benefits for customers from FalconBrick solution.Measure & quantify benefits that our customers are getting from the solution (at various levels - on-ground users as well as senior management).Determine what kind of reports / Dashboards top management would need to get visibility on the project and prepare the same.

• GMV Growth to help each account to do better business.• Client Relationship Management and Rapport building to understand the market from ground level.• Providing IT solutions to overcome business operations challenges.• Negotiating and Persuating clients for better quality offers as compared to competitors.• Data Analysis and Business Reports using Tableau and other BI platforms to analyse business and performance on Month-On-Month (MoM), Return on Investment (ROI), Special Occasions vs regular period and present the same to the clients from time to time.• Internal Stakeholder management to get campaigns, offers and B2B products running as per timeline.• Banking Revenues to meet the business target, i.e., to generate higher Revenue for clients.

• Cold calling prospective leads (students) and interacting with them to understand their challenges and proposing a solution with intention to convert them into subscribers.• Managing every data on CRM portal and channelling the work through it.• Counselling Students and Parents to understand their need or challenge and accordingly advising them on which course is beneficial for the child to overcome the same.• Presenting the Course curriculum in form of a presentation for the understanding of the children and parents.

• Data Analysis and Business Reports for clients to have better insight and understanding about the business operational matrices and advising clients on problem solving techniques and giving solution.• Handling Projects like RIGCC (Instant Gratification and Customer Complaints), Menu Excellence, Mark Food Ready (MFR) to reduce the overall impact on revenue of both Swiggy and the Client, as well improving drastically on customer (consumer) satisfaction.• Identified inefficiencies in existing processes (Backend Data) and tracking performance following implementation of improvements in Restaurant Operational Metrices by Negotiating and Persuating clients to bring in change and adopting efficient and effective practices to grow organically.• Managed (Building relations) nearly 600 Restaurants accounts in Kolkata which include brands like Aminia, Chowman, Oudh 1590, Balaram Mullick, Neotia Group, Subway (Kolkata), Swiggy Private Brands (Pan India as VMPOC)• Analysed the city consumer report on total IGCC Fraud (Project), which impacted for 0.5% of total City GMV.• Handled entire Vendor Management Department for new City Launches for the central and east zone.• Assisting the OPS team during Durga Puja and special occasions for the Grey Area Project which helped in eliminating the black zones and achieved high OPD during the period.• Training and mentoring new joiners and interns.