Ranita Rathakrishnan Email & Phone Number

Puchong, Selangor, Malaysia

1. Content creator for several pages on Facebook and Insta2. Part of a team managing several projects under Moms Village Asia consisting of women development and leadership as well as training3. Managing eBazaar under Home Empowerment Network

Social Media Marketing Trainer1. Trained over 200 students on Social Media Marketing2. Created a 10 day lesson plan consisting of setting up FB, Insta, TikTok, Website, Utube, LinkedIn, Twitter, Telegram, WhatsApp and Shoppee for Business.

Cyberjaya

1. Driving efficiency using OOE methodology2. Deployment of PM training and driving utilisation of PM tools.3. Ensure data quality in the region.4. Manage head count review of departments, system testing of new tools deployed.5. Manage multiple centre of excellence departments primarily Contact Centre, Trade and Payment Team.6. Manage projects on department efficiency to reduce head count.7. Assisted HR department and was given a time frame and responsibility of deploying staff from various departments as downsizing exercise was performed.8. Interactions with heads of departments to ensure at all times data is not compromised.Accomplishments1. Managed head count savings within the targets given yearly.2. Training on tools to ensure 100% usage of tools in the departments.3. Standardisation of target set in Malaysia team and the co-site in China.4. Awarded team player and outstanding performance in 2013, 2014, 2015 and 2016 within the department.5. Awarded HR Redeployment Support Team 2016 accomplishment. In charge of deploying 1500 staff to various departments over a period of 8 months due to downsizing.

Cyberjaya

Lead role in managing MI for 15 countries and and standardizing reports across all teams. Key Responsibilities1. Lead for CCST AMs to administer all data used is accurate upon submission.2. Responsible for producing MIs and analyzing performance for Operations in contact Centre and Trade Team.3. Create and maintain spreadsheets and databases used to produce report, trend analysis and performance evaluation.4. Train mentors and new AMs in the team to handle various Contact Centre department MI.5. Scorecard and Incentive created for Contact Centre Executive on a monthly bonus payout.Accomplishments1. MI’s have been standardized across all Contact Centre (10 countries).2. Successful implementation of AMO & GSE scorecard across Contact Centre and Trade team (Total 900 staff managed).3. In charge of maintenance of the KPI file for usage of the whole Contact Centre and Trade team.4. Attrition Analysis / Weekly and Monthly MI with Presentations prepared5. Best Performer in Analytics Team Quarter 1 2011.6. Winner of 100 Club in Quarter 3 of 2011 for Desking utilisation efficiency in Contact Centre.

Cyberjaya

Key Responsibilities1. Produced CQI report for centre level.2. Knowledge on Speed Pro Tools & MIG chargeback.Accomplishments1. Created a CQI report for centre wide.2. Completed LDP (Leadership Development Program).3. Worked with Quality AVP for 4 months to ensure MALTA team achieves BAU which was accomplished in June 2009.

Cyberjaya

Key Responsibilities1. Manage a team of 12 GSEs to ensure Sales, Quality and Productivity consistently remain above the targets / goalsAccomplishments1. Selected as part of the TIMs for migrating the US Cards process2. Won Best AMO for the month of June3. Euro Sales League Campaign – Ultimate Championship Winner in the month of June. 4. OJT walked and conducted training for new GSEs - derived sales offers5. Headed the Christmas Carolling (HDPM)6. Organised the games booth for first Family Day (HDPM) in 20087. CE Fair ( Customer Experience Project – US Cards) : In charge of sales and quality booth. Created a companion guide to assist GSEs in enhancing Customer Experience. 8. Deputized Manager role in 2008. Managed a team of 50 GSEs with 4 AMs9. Completed Training Implementation Management in 2008

Cyberjaya

1.Lead AMO for the department.2.Deputized Manager roles in 2008. Managed a team of 90 GSEs with 7AMs3. Have managed severals teams which have exceeded department’s goals and target4. Certified as Master Trainer for US Application Taking. Have trained 40 staff in the duration of 1 year as a process trainer. Managed to reduce training period from 4 weeks to 3 weeks5. Certified Call Coach accredited to coach GSEs6. Developed absenteeism program which reduced the departments MC rate from a 3.5% monthly to 1.5%7. Developed succession program for 4 staffs to become Assistant Manager in 1 year. 2 GSEs was promoted in 2006 followed by 1 GSE promoted in 20078. Awarded 7 out of 8 awards during the role as a GSE for ‘best application taker’ for the month

Master Of Business Administration - Mba

Knowledge in Marketing Management, Managing Human Capital, Strategic Management, Financial Analysis and Management, Management Skills.

Microsoft Certified System Engineer

Information Technology, Intermedia/Multimedia