▪ Active Directory, Online Exchange(Office 365) and Rackspace etc.• MS SQL Server administration• Administration of Hyper-V Server, Hyper-V replication and Hyper-V clustering.• Managing WAP environment.• Azure Infrastructure for Clients.• Lync server Administration.• Managing Exchange Server administration & Environments like : Directory Sync and Hybrid Mode.▪ Managing AWS cloud environment.• Administration of DNS and DHCP server and their • Handle public DNS records updating as per requirement and domain registration• Administration of Remote Desktop Server, Publishing remote applications and virtual desktops.▪ Handling issues related to Servers and Desktops.▪ Hands on experience in technical support for clients in U.S▪ Handling the entire infrastructure for them ranging from Desktops, Servers(2008,2012), Firewalls etc. ▪NOC (Network Operations Centre) handling issue related to servers going offline, high CPU usage, low disk space etc.▪ Basic knowledge on Vcenter.▪ Working on spam filters like Mcafee, Rackspace.▪ Remote Tools :- Labtech & Kaseya.▪ Ticketing Tool :- Connectwise.▪ Working on managed antivirus clients like Symantec Mangement Console, Kaspersky etc.▪ Working on printer issue on network, scan and email, scan to folder issues.▪ Configuring VPN on windows devices for Sonic wall, Cisco VPN, L2TP port on MAC.

• Working on the ticketing tools to provide services to client’s servers and user end problems.• Managing Network Monitoring System.• Providing Local/Remote support to Users/Clients.• Lync server Administration.• To research about new technologies & implementing them in organization.• Administration of Hyper-V Server, Hyper-V replication and Hyper-V clustering.• Preparation of new Windows/Linux servers as per the requirement.• Active Directory Services; Active Directory Group Policy Objects (GPO).• SCCM Administration.• Administration of WDS, DFS and Print Server.• Administration of DNS and DHCP server and their failover.• Management of monthly software updates deployment with SCCM2012.• Administration of Remote Desktop Server, Publishing remote applications and virtual desktops.• MS SQL Server administration• License Management• Troubleshooting network related issues.• Managing different domains & their Email Flow.• Managing cloud services like Microsoft Office 365 on website panel.• Remote management of all Windows and Linux based servers and backbones of clients Located in different regions – US, India• Managing AVG anti-virus software for all Systems.• Managing Secure FTP for clients.• Coordinating with purchasing team and IT vendors for purchase of the required peripherals of Company.• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.• Asset Management, maintaining the detailed and latest inventory record.• Handle public DNS records updating as per requirement and domain registration.

Responsibilities:-• Providing server & network support to the organisation.• Managing and troubleshooting the issues related to Windows XP, Vista, 7, 8 OS.• Managing & troubleshooting the issues on Mac & Linux based operating systems.• Support to applications like Catia, UGnX, AutoCAD, EdgeCam.• Configuration & management of IP Phones.• Configuration & management of Asterisk based SIP server.• Basic Active Directory maintenance & configuration• Basic LAN/WAN configuration and Management.• Basic group Policy implementation• Management of file servers on windows server 2008.• Coordinating with the purchasing team and IT vendors for purchase of the required Peripherals of the company. • Openfire instant messaging server support & management.• Managing IT inventory of the organization.• Basic management of Exchange server.• Configuration & management of backup servers using Retrospect backup.• Research for new IT implementations in the organization.• Managing Trend micro antivirus for all workstations.• Responsible for Hardware and software support.