➔ Responsible for reviewing client's needs and planning and coordinating delivery activities.➔ Build a positive and productive work relationship with customers.➔ Manage operational aspects and daily client interaction with the team and timelines of projects and serve as the primary point of contact for all customer queries and concerns for process.

Roles and Responsibilities• Handling the Advertisement operations of 13 Business units of a US based client for Morris Publications and 6 Business units of Southern Community Newspapers Inc. (SCNI)• Booking and optimizing the online AD campaigns with advertising pricing models (CPM, CPC and CPD) on Google DFP (Double Click for Publishers) tool.• Campaign Management: Ensure that campaigns are trafficked and managed effectively and efficiently.• Online Tagging and URL link… Show more Roles and Responsibilities• Handling the Advertisement operations of 13 Business units of a US based client for Morris Publications and 6 Business units of Southern Community Newspapers Inc. (SCNI)• Booking and optimizing the online AD campaigns with advertising pricing models (CPM, CPC and CPD) on Google DFP (Double Click for Publishers) tool.• Campaign Management: Ensure that campaigns are trafficked and managed effectively and efficiently.• Online Tagging and URL link change as per requirement.• Quality Assurance of ads to ensure they meet site specs and full impressions delivery.• Troubleshooting of (Ad delivery, Creative, Provide Screenshots) & upload display banner ads, mobile ads likes (JPG, GIF), video ads and Tags (HTML, Java Script) and ensure that Ads adhere to advertising guidelines.• Optimization work with Missing Creative, Possible Under delivery, Under delivery, Pacing and optimize campaigns, Ready Status, Draft and Make good campaign.• Trouble shooting and assisting sales representative customers and onshore team through emails.• Perform quality control of completed Ads before live.• Internal audit, assist to new team members and resolve their queries.• Prepare reports for client (inventory & forecasting, delivery impressions, individual campaign and total received volume) in MS excel on daily, weekly and monthly basis. Generating and Analyzing reports of campaigns. • Manage the team in absence of Team Leader. Show less

 Worked at EXL Service.com (I) Pvt. Ltd. as Senior Process Executive from 05 December, 2011 to 28 November, 2014 in Annuities process of Prudential.Roles and Responsibilities• Review client requests (U.S. Policy) and determine if all the necessary information is provided on annuities paperwork.• Change Ownership, Joint-owner, Beneficiary and all the details of client (Name, DOB, Address etc.) as client request.• Change the policy with given timeline so the funds can… Show more  Worked at EXL Service.com (I) Pvt. Ltd. as Senior Process Executive from 05 December, 2011 to 28 November, 2014 in Annuities process of Prudential.Roles and Responsibilities• Review client requests (U.S. Policy) and determine if all the necessary information is provided on annuities paperwork.• Change Ownership, Joint-owner, Beneficiary and all the details of client (Name, DOB, Address etc.) as client request.• Change the policy with given timeline so the funds can go to the correct person.• Ensure policy form (Paper Work) as requested by underwriters is correct if not send current Endorsement letter to current owner to full fill accurate information as per policy.• Communicate effectively via e-mail, call and instant message at on-shore team regarding policy and any query.• Taking weekly basis client calls related process• Internal audit of team in absence of QC to adhere error on client side.• Assist to team members in absence of SME. Show less