Responsible for day-to-day operations at ARP Insights ensuring efficiency, productivity, and quality in delivering top-notch services to clients.• Identifying and implementing new technologies to enhance operational efficiency.• Maintaining strong relationships with key stakeholders, including customers, vendors, and partners.• Resolving operational issues and customer complaints on time.• Delivering high levels of customer satisfaction and service quality.• Ensuring compliance with industry regulations, standards, and best practices.• Optimizing utilization of resources, including staff, equipment, and facilities.• Leading, mentoring, and developing a high-performing operations team.

• Online Project management of 30+ all levels of complexity projects per month.• Team management - overlooked team of 7-9 project managers/SPM.• Worked on Operations process improvement aiming to increase efficiency.• Product support - new changes and improvements testing in internal tools.• Incident management and external reporting for the company platform issue.• Cross-functional project management - developed OKRs, ESCOMAR-37 Q&A.• HRIS migration project - Data gathering of 1000+ employees, cleaning, quality check, and importing it to the new system.• Implemented On/Offboarding process and 100+ vacation policies in the new HRIS system.• Trained and mentored 25+ new hires on company system, culture, and policies.• Owned internal ticket system – handled 250+ tickets each month, team escalations, reporting CSATs, and monthly team reports.▪ Tools expertise: Zendesk, Confluence, Slack, Asana, Trello, Jira, MS-suite, G-Suite, Front, HiBob, CatalystOne.

• Managed 50+ sample-only projects from IPSOS per month.• Worked with the tech team to improve company tools with new and innovative solutions.• Team management - overlooked team of 6 project managers.• Setting up Do-It-Yourself clients and managed their 200+ queries each month.• Handled 100+ API projects and all client escalations.• Created monthly reports and guidelines for the Operations team.• Trained and mentored 8 new hires on the organization's internal tools.

• Managed 60+ online sample management projects, delivering USD 100K+ in revenue each month. • Worked with Sales and Account Executives, bringing them in if specs change.• Ensured clear communication among all groups involved in the successful delivery of projects. • Assisted clients with data appends, geography definitions, DDR appends, and reformatting files.• Responsible for final invoicing and reporting of projects.• Trained 5 new joiners on company tools.▪ Awarded as India’s PM of the Year in 2014.

• Executed 30+ sample-only projects on schedule and within budget, directing and performing all aspects of project management.• Managed client communication throughout the project lifecycle.• Interacted with clients about the technical requirements of projects.• Responsible for reporting project metrics such as value, field times, incidence, completion rate, etc. to the team lead.• Responsible for the final invoicing of all closed projects.