• Managed pre-sales tasks RFP/RFI/RFS/RFQ by responding to requests for IT Service Management, Infrastructure Monitoring, AIOps & Automation services, and Account Operation & Governance Framework.• Led pre-sales engagements, developed tailored solutions, and set competitive pricing with bid management and technical presales teams.• Collaborated with Vertical Sales, Business Acquisition Group, and Technical Presales teams. - Supported product sales as a technical/domain expert, conducted sales presentations, and led solution workshops.• Facilitated due diligence sessions, developed proposals and presentations, and estimated consulting engagement efforts. - Demonstrated product capabilities through solution demos, addressed client queries, and contributed to RFP responses.• Built and maintained strong client and stakeholder relationships, drafted Statements of Work, and bridged the gap between technical scope, architecture, and governance.• Gathered client requirements, defined Account Operation and Governance responsibilities, and designed governance frameworks.• Developed phased implementation plans, implemented enterprise monitoring tools, ITSM tools, Event Management tools, Reporting Tools, and RBA Automation Tools.• Attended post-delivery reviews, identified further opportunities, and evaluated emerging technologies for innovation and improvement. • Stayed updated with technological advancements, conducted research on new technologies, and mentored team members on innovation.• Created user and training documentation and provided corporate training on enterprise ITSM and Monitoring tools.

• Managed pre-sales tasks RFP/RFI/RFS/RFQ by responding to requests for IT Service Management, Infrastructure Monitoring, AIOps & Automation services, and Account Operation & Governance Framework.• Led pre-sales engagements, developed tailored solutions, and set competitive pricing with bid management and technical presales teams.• Collaborated with Vertical Sales, Business Acquisition Group, and Technical Presales teams. - Supported product sales as a technical/domain expert, conducted sales presentations, and led solution workshops.• Facilitated due diligence sessions, developed proposals and presentations, and estimated consulting engagement efforts. - Demonstrated product capabilities through solution demos, addressed client queries, and contributed to RFP responses.• Built and maintained strong client and stakeholder relationships, drafted Statements of Work, and bridged the gap between technical scope, architecture, and governance.• Gathered client requirements, defined Account Operation and Governance responsibilities, and designed governance frameworks.• Developed phased implementation plans, implemented enterprise monitoring tools, ITSM tools, Event Management tools, Reporting Tools, and RBA Automation Tools.• Attended post-delivery reviews, identified further opportunities, and evaluated emerging technologies for innovation and improvement. • Stayed updated with technological advancements, conducted research on new technologies, and mentored team members on innovation.• Created user and training documentation and provided corporate training on enterprise ITSM and Monitoring tools.

Pre-sales Solutions Architect for Infrastructure & Service Management Solutions with experience in Leading the Business Operations, Business Transformation, Organization Change Management, Shared Business Process Services delivery & Governance for the New EMS/NMS/SIEM unit & ITSM/Automation/AI/ML/OO/RPA/Cloud Native tools/BI/Reporting Tools and working with DA/ODC/NOC layer team helping Organization to Pivot into the Strategic Business areas outlined.

Pre-sales Solutions Architect for Infrastructure & Service Management Solutions with experience in Leading the Business Operations, Business Transformation, Organization Change Management, Shared Business Process Services delivery & Governance for the New EMS/NMS/SIEM unit & ITSM/Automation/AI/ML/OO/RPA/Cloud Native tools/BI/Reporting Tools and working with DA/ODC/NOC layer team helping Organization to Pivot into the Strategic Business areas outlined.

Responsibilities:- • Pre-Sales Consultancy, Customer Relationship and Project Execution. • Meet with project teams to determine system monitoring requirements.• Work with subject matter experts to resolve any questions.• Create OVO/OMU/OMW/PI/SiteScope templates and/or scripts to provide monitoring solutions.• Test monitoring solutions to ensure they are working as designed.• Work with *ITSS (command center)* on procedural and or acceptance pilots.• Document monitoring solution in design document.• Provide information to counterparts on service side for transition of the monitoring.• Reporting of server performance w.r.t. H/W, S/W, N/W, transaction and mission critical application. • Planning for the CMBD and CI naming convention.• Trained and orient new team members and organized and coordinated work schedules and meetings. • Documentation of processes and working way. • Conducting the GAP analysis session with Business Person as well as with the Technical People.

Responsibilities:- • Customer Relationship and Project Execution. • Meet with project teams to determine system monitoring requirements.• Work with subject matter experts to resolve any questions.• Create OMW/OMU templates and/or scripts to provide monitoring solutions.• Test monitoring solutions to ensure they are working as designed.• Provide information to counterparts on service side for transition of the monitoring.• Creating Reporting of server performance w.r.t. H/W, S/W, N/W, transaction and mission critical application. • Involved in the Maintenance and resolving the bug and at end user.• Involved in the Customization of Tools. • Trained and orient new team members and organized and coordinated work schedules and meetings. • Documentation of processes and working way.