It Support Officer
Current-Troubleshoot assistance to clients via phone, email, site visit or through a ticketing system related to customer enquiry to Windows, server, cloud, and printer, and escalate, and prioritize issues if not solved by level 1.-Setting up computer, phone, printer, and docking station and performing updating, and installation of software and applications for customers as per their tickets.-Executing basic administration tasks such as user account creation, password reset, enabling/disabling accounts and restoring deleted linked accounts.-Diagnosis and collect relevant information before escalating tickets to level 2/3.-Enhance customer experience through efficient call handling and communications.-Resolving issues of Windows 10 such as BSOD, updating, installation of applications and software, creating recovery points, restore points, local user, and password management as well OS updates, upgrade including license management of Apps and OS.-Carrying out tasks on office365 such as creating, disabling user accounts, resetting passwords, shared mailbox, mail tracing, email support, new user setup, outlook support and OneDrive support.-Merging and generating Microsoft accounts on Outlook, assigning signatures, creating separate folders for intended senders, setting up auto-replies, setting up sending emails to several users and adding accounts into Outlook.-Troubleshooting issues related to Microsoft Teams such as creating new channels, adding, and removing members.-Handling SharePoint management library.-Enabled the built-in local account in all workstations to provide support to end users and implementation, rollout and troubleshooting of Group policy objects on User and Computer configuration.-Executing Group policy objects (GPO) such as desktop wallpaper, lock screen, legal message, account policy, changing Windows update, deploying the software, disabling restart/shutdown, and enabling or disabling the firewall.
