Ranjan Banerjee, Chba Email and Phone Number
Ranjan Banerjee, Chba work email
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Ranjan Banerjee, Chba personal email
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As an experienced General Manager, I am a results-driven hospitality professional with a strong track record of driving operational excellence and guest satisfaction. With a deep understanding of hotel operations, customer service, and revenue management, I bring extensive experience in managing hotels of all sizes and types, including luxury resorts, boutique hotels, and branded properties.Throughout my career, I have worked with a variety of stakeholders, including owners, management company, staff, and guests, to create memorable experiences that exceed expectations. I possess a proven ability to lead and inspire teams to achieve exceptional results and am skilled in all aspects of hotel management, including sales and marketing, operations, financial management, and talent development.I am passionate about delivering outstanding guest service and have a deep understanding of the importance of creating a guest-centric culture that is focused on exceeding expectations at every touchpoint. Besides operational expertise, am skilled in revenue management and have deep insight and hands-on experience in implementing pricing strategies, managing inventory, and optimizing distribution channels to drive revenue growth. As a strong leader and communicator, I am adept at building strong relationships with stakeholders at all levels of the organization. I possess excellent problem-solving and decision-making skills and can balance competing priorities and make strategic decisions that positively impact the bottom line.Overall, my passion for hospitality, coupled with my expertise in hotel management, revenue management, and guest service, and team leadership make me an asset to any organization. I am committed to driving operational excellence and guest satisfaction through strong leadership and innovative strategies, and to delivering results that exceed expectations.Listed amongst Top 100 Great People Managers - two years in a row in 2019 & 2020 by Forbes & Great Managers Institute & awarded The NCPEDP-MindTree Helen Keller Awards 2020 for being the Role Model Supporter of Increased Employment Opportunities for Persons with Disabilities besides many other awards eg. Best Marketing Campaign Award in 2019, Winning Culture Team, Cleanest Hotel.
The Indian Hotels Company Limited (Ihcl)
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- ihcltata.com
- Employees:
- 7997
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General ManagerThe Indian Hotels Company Limited (Ihcl)Mumbai, Mh, In
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General ManagerRadisson Blu Resort & Spa - Alibaug, Maharashtra, India Oct 2024 - PresentAlibaug, Maharashtra, IndiaResponsible for managing the luxurious 5 Star Resort & Spa, spread over 16 acres with 156 luxurious rooms, suites & villas, 2 restaurants, bar, indoor and outdoor extensive event spaces, vast aesthetically landscaped greens, reflection pools, large swimming pool, kids play zone, indoor games room and outdoor play area with turf
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General ManagerSayaji Hotels Ltd Aug 2023 - Aug 2024Indore, Madhya Pradesh, IndiaDevelop strategies to increase market share in room nights and revenue, develop & launch new food & beverage outlets, operational efficiency, increasing and maintaining guest delight, technology, increase beverage awareness and fair share, increase team engagement of this 5 Star Hotel with 215 rooms, 8 restaurants & night club, extensive event spaces and club-a home-grown hotel brand and chain (22 hotels & growing) with a rich legacy of 30 years. Responsible for a budget of Rs.110 Crores -
General ManagerMarriott International Nov 2022 - May 2023Jaisalmer, Rajasthan, IndiaResponsible for 137 rooms Luxury resort spread over 4 acres. I propound budgets, business plans, and sales and marketing strategies for the luxury resort. I set up relationships with source markets & local businesses and organizations to promote resort and uplift revenue. I administer the creation and implementation of standard operating procedures for all resort departments. I maintain the delivery of quality customer service while resolving concerns in a timely and professional manner.• Recruited and trained team and staff members across food and beverage, housekeeping, front desk, and recreational management functions.• Successfully positioned as a wedding destination, HNI incentive, and tourist destination.• Significantly enhanced:• Q1 2023 revenue by 47% over previous best and GOP by 52%.• Guest Voice-Intend to Recommend scores by 12% over STLY.. Led to team to create memorable experiences for transient gusts, MICE & weddings. -
Head Of Asset ManagementMani Group, Kolkata Jan 2022 - Oct 2022Kolkata, West Bengal, IndiaResponsible for maximising Owner's assets:JW Marriott Kolkata; Courtyard Marriott Siliguri; F&B of Mani Square, CasaDona Complex, IQ Medical City Durgapur-spread over 100 acres & setting up of Premium Senior Living & 2 premium Clubs -
General ManagerCrowne Plaza Today New Delhi Okhla Sep 2016 - Apr 2021New Delhi Area, IndiaLeading a highly engaged team of 160+ (Pre-Covid-386+) and delivering 'True Hospitality for Good' with great results in 208 rooms 5 Star Upper Upscale Business Hotel in South Delhi:Besides leading during the unprecedented volatile times-Covid19, • Owner relationship• Leadership in Crisis-engaging all key stakeholders from March 2020 onwards to manage ambiguities during the pandemic without any single people issues• Leadership for post pandemic planning, pre and post opening• Asset Management, Compliances & Continuous Quality Evaluation• Guest Delight-completing the loop ensuring guest journey from booking, arrival, stay experience, check-out, post departure feedback and reverting to the feedback and staying in touch thereafter-increasing repeat percentage, reducing guest acquisition costs• Position hotel No#1 in the competitive set-ARI & RGI in STR- 2017, 2018, 2019 & 2020• Positioning the hotel in the local community through focus on food & beverage • Led the team to increase the Profitability by 38.5% and Total Revenue by 19.8% in 3 years • Robust Employee Engagement-Listed in Top 100 Great People Manager by Forbes in 2019 & 2020 and The NCPEDP-Mindtree Helen Keller Award-2020 for being the Role Model Supporter of Increased Employment Opportunities for Persons with Disabilities• Coaching & Mentoring of high potential talent for GM role, No#2 Potential, HoDs • Supporting local community-capacity building-training & developing, employment. Embedding Diversity & Inclusion. ThinkGreen-embedding Sustainability-installing Bio-Methanation Plant. Building High Performing Team
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General ManagerCrowne Plaza New Delhi Rohini Apr 2012 - Aug 2016New Delhi, Delhi, IndiaIHG managed Five Star Hotel with 183 rooms, 2 restaurants, 51,000 sq ft banqueting space & 10,000 sq ft of Spa. Joined as Acting General Manager and confirmed as General Manager in October 2012Responsible for:• Cluster General Manager for Crowne Plaza Rohini, Holiday Inn Amritsar & Holiday Inn Panchkula Chandigarh from September 2014 - August 2016• Engaging Owners successfully• Focus on food & beverage and positioning in the local community for wedding and socials, capitalizing on 51000 sq ft of banqueting• Leading the team to position the hotel No#1 in ARI & RGI• Right sizing the team and bringing down payroll cost year on year and reducing employee attrition• Coaching & Mentoring• Supporting local community by capacity building, adopted a local school for Hygiene Training and building Toilet• Ramping up hotel operations post hotel opening• Positioning ‘Spice Art’-Best North Indian Restaurant of Delhi by Times Food Award in 2013, 2015 & 2016• Opening and re-branding of Crowne Plaza Pune and Opening General Manager in 2016 -
Resident ManagerCrowne Plaza Today, Gurgaon Mar 2010 - Apr 2012GurugramIHG managed Five Star Hotel with 234 rooms, 2 restaurant, bar, banquets and 11,000 sq ft of Spa. Joined as Executive Assistant Manager-Rooms and promoted as Resident Manager from April’2011Responsible for:• Officiate successfully in absence of General Manager (July-Dec 2012)• Guest Delight• Budgeting, Forecasting and Revenue Management• Spearheading Employee Engagement• Managing Owner Relationship • Achieving above fair share in MPI, ARI & RGI• Assisted in pre-opening of Crowne Plaza Okhla -
Executive Assistant Manager-RoomsSoaltee Crowne Plaza Kathmandu, Nepal Apr 2009 - Jan 2010Kathmandu, Bāgmatī, NepalIHG managed Five Star Hotel with 282 rooms spread over 11 acres, as Executive Assistant Manager-Rooms Responsible for:• Officiate in absence of General Manager• Front Office, Telephones, Housekeeping, Laundry, Security, Health Club & Beauty Parlour • Guest Satisfaction• Assisting General Manager in managing relations with 3 employee unions• Budgeting, Forecasting and Revenue Management• Compliance of IHG Standards
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Rooms Division ManagerCrowne Plaza Salalah, Oman Jul 2008 - Mar 2009Salalah, Dhofar, OmanIHG managed 5 Star hotel with 153 rooms & villas and 18 holes Golf Course spread over 45 acres, as Rooms Division ManagerResponsible for:• Rooms, Health Club & Recreation and Security• Officiate in absence of General Manager • Transition to Opera in November 2008• Compliance of IHG Standards• Budgeting, Forecasting & Revenue Management
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General ManagerThe Golkonda Hyderabad Dec 2007 - Jul 2008A recently renovated, 141 room Lifestyle Hotel with a legacy of 15 years, serving finest of Hyderabadi Biryani.
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Rooms Division ManagerCrowne Plaza Delhi Jan 2005 - Nov 2007Joined the hotel, an unit of IHG with 242 rooms as Front Office Manager in Jan 2005.Since June 2006 officiated as General Manager in the absence of Vice President Operations.Promoted as Rooms Division Manager in July 2006.Selected and successfully attended Guest Service Managers' Programme at Atlanta,Georgia, USA in September 2007.
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Front Office ManagerIntercontinental The Grand, Mumbai Apr 2004 - Dec 2004Front Office Operations and Health Club
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Assistant Front Office ManagerIntercontinental The Grand, New Delhi Sep 2003 - Mar 2004Front Office operations, assisted the Front Office Manager
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Assistant Front Office ManagerIntercontinental Eros Jan 2003 - Aug 2003Front Office Operations
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Assistant Front Office ManagerPark Royal New Delhi- India 1994 - 2003Front Office Operations-Joined as a Front Office Supervisor and progressed to Executive, Reservation Manager, Duty Manager and finally responsible for Front Office Ops as Assistant Front Office Manager
Ranjan Banerjee, Chba Skills
Ranjan Banerjee, Chba Education Details
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Ihm KolkataHotel Management & Catering Technology -
Hospitality Sales & Marketing Association InternationalCertificate
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Meerut CollegeLife Sciences
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St.John'S Sr.Sec School MeerutClass Xii
Frequently Asked Questions about Ranjan Banerjee, Chba
What company does Ranjan Banerjee, Chba work for?
Ranjan Banerjee, Chba works for The Indian Hotels Company Limited (Ihcl)
What is Ranjan Banerjee, Chba's role at the current company?
Ranjan Banerjee, Chba's current role is General Manager.
What is Ranjan Banerjee, Chba's email address?
Ranjan Banerjee, Chba's email address is ru****@****hoo.com
What schools did Ranjan Banerjee, Chba attend?
Ranjan Banerjee, Chba attended Ihm Kolkata, Hospitality Sales & Marketing Association International, Meerut College, St.john's Sr.sec School Meerut.
What are some of Ranjan Banerjee, Chba's interests?
Ranjan Banerjee, Chba has interest in Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Ranjan Banerjee, Chba known for?
Ranjan Banerjee, Chba has skills like Rooms Division, Hotels, Front Office, Resorts, Pre Opening, Hotel Management, Hospitality Management, Hospitality Industry, Property Management Systems, Revenue Analysis, Hospitality, Operations Management.
Who are Ranjan Banerjee, Chba's colleagues?
Ranjan Banerjee, Chba's colleagues are Indrani Gupta, Beejal Desai, Kartik Patra, Shaina Ganguly, Gulammoddin Ashrafi, Ashish Sharma, R K Gurung.
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