I am skilled and highly qualified with LAN/WAN/NOC, Administration Project Management, Workflow Planning, Productivity Improvement, Technical Support, Systems Installation, Configuration & Upgrading, Security Solutions, Database Design & Management, NOS Patches & Updates, Training & Mentoring and much more.Skills:☑ Adaptive learner for new technologies; successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.☑ California State University, San Bernardino graduate offering a strong academic background in Information Technology combined with excellent job experience as a system developer and system administrator☑ Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.☑ Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%) and consistently met high service standards.☑ Solutions-focused, IT professional with 8+ years’ experience leading operations supporting company network infrastructures and mission-critical systems, while managing the needs of the customer, the project, and the team.☑ What differentiates me is my ability to build and direct project teams to design and deploy innovative, robust enterprise solutions.☑ I possess an impressive and long track record of achievement in developing, installing, migrating, maintaining, troubleshooting, and updating state-of-the-art networks.☑ My unique skill set and leadership style enables me to direct customer support and backup / disaster recovery initiatives to provide a reliable and secure client network environment.☑ Despite numerous obstacles, I am able to define and align network infrastructures with customer growth objectives to maximize efficiencies across business operations.