Ranjan Roy Email & Phone Number

Alpharetta, Ga, Us

Pleasanton, California, United States

• Envisioning and driving P&L responsibility by taking ownership of financial performance for a significant portion of the company's services.• Delivering value through Cloud & ERP transformation initiatives and leading projects that help clients modernize their systems and achieve better business outcomes.• Optimizing delivery costs and coaching service managers, helping them find ways to improve efficiency and effectiveness in project delivery.• Building impactful relationships with clients and developing strong connections with client executives to understand their needs and drive sales opportunities.• Managing cross-functional teams, wherever required, to ensure successful project delivery.• Managing day-to-day client relationships by overseeing all aspects of client interactions, including technology and product leadership, project resource management, and vendor coordination.

Atlanta, Ga

• As an ERP Executive, I envisioned and drove P&L responsibility for multi-million dollar service lines.Played a key role in delivering value through Cloud & ERP transformation initiatives, optimizing delivery costs, and coaching service managers and leads.• Collaborated closely with the executive leadership team to enhance customer satisfaction, leading to business growth and thought leadership opportunities.• Led cross-functional teams (Business, Technology, Operations) to deliver Cloud Transformation projects successfully.• Built impactful relationships with clients' C-Suite executives to generate sales opportunities and present proposals/RFP responses.• Delivered retail sales functionality for strategic areas at leading clients in diverse industry domains.• Actively participated in new client acquisition and upselling of various IT services.• Managed day-to-day client relationships, including technology and product leadership, project resource management, and vendor coordination.

Nutley, Nj

• As Director of Strategic Alliances, defined, developed, and executed the ERP transformation business strategy for the Americas & APAC, emphasizing Cloud Transformation and Agile methodologies.• Responsible for business P&L, maintaining the profit center sheet, and ensuring adherence to contribution margin guidelines.• Developed and maintained executive-level client relationships• Formed and led internal teams, fostering strong collaboration skills to drive successful execution of delivery strategies across various departments (delivery, operations, sales).• Managed a team of 40 people across onsite and offshore locations, providing escalation management and resolving intra/inter-team conflicts.• Acted as a Waterfall to Agile transformation expert, bridging the gap between business needs and successful solution delivery through technical leadership.

Alpharetta, Ga

• Led Client Retention, Growth, and profitability initiatives, ensuring overall business success.• Defined and developed a global ERP template covering order-to-cash, procure-to-pay, supply chain, and manufacturing functions, driving standardization and efficiency.• Built and maintained excellent connections with customers' senior management and business partners.• Managed multiple technology services, including Oracle Cloud, Oracle Integration Cloud, Oracle Cloud Infrastructure, and NetSuite, supporting clients in their Cloud adoption journeys.• Oversaw day-to-day operations, ensuring smooth operation through escalation and incident management, driving resolution, and providing management oversight. Met all critical SLAs, ensuring high levels of service delivery.• Managed engagements in a global delivery model, coordinating with teams across multiple delivery and data centers worldwide.• Successfully delivered IT services in production support, service improvement initiatives, and IT transformation projects. Led the implementation of various IT initiatives, including new technology adoption, Cloud assessments & upgrades to existing infrastructure.• Upskilled and cross-skilled team members to ensure effective customer delivery. Acted as a liaison between the Account Delivery head and the team, proactively identifying and addressing attrition.• Identified opportunities to help customers succeed, fostering long-term, mutually beneficial relationships.

Alpharetta, Ga

Alpharetta, Georgia, United States

Master Of Business Administration - Mba, Business And It

Pgdbm, Operation & Marketing

Activities and Societies: Strategic Meetings, Shemrock & Rainbow