Areas of Expertise / Key Results Areas (KRA):Responsible to manage the entire Learning & Development (L&D) & Instructional Design Content Creation functions with setting up and implementation of various data driven tools and functions in e.g. Understanding Organization Structure, Training Intervention, Training Needs Analysis (TNA), Training Need Identification (TNI), Budget and Strategy Planning, Content Development, Designing & Developing eLearning Solutions, Training Delivery & Execution Process, and Measuring Training Effectiveness Evaluation, Measuring effectiveness of Learning solutions, Conceptualizing, Designing and Implementing Learning Management System (LMS).

• Managing Overall operation with key focus with generation of business in the territory of Western Orissa. (Sambalpur, Jharsuguda & Bargarh). • Responsible for Corporate/SMEs Sales, Key Accounts Management, Direct sales & Channel Sales.• Responsible for the sales of Data solutions like Broadband Home Connections, ILL (Internet Leased line) and Corporate Plans up to 10 Mbps.• Responsible for Account Strategy, Pricing Approvals, Bids & Proposal Preparations. Act as Contact for pricing negotiation.• Responsible for the achievement of the customer acquisition, revenue volume, profit and market share objectives for the assigned territory. Territory mapping & market segmentation to identify new customers.• Monitoring and tracking the performance of the DST & DSAs with respect to the targets.• Increasing the customer base, Maintaining and increasing ARPU.• Subscriber acquisition, Churn Control and Customers retention. • Ensuring internal Sales Governance process is not violated.• MIS reporting, Up-selling & Cross-selling in Existing Accounts.• Handling Sales promotional marketing activities, analysis of market trends & actions to be taken in accordance to the same.• Assist the Sales Head in developing competitive sales strategy for the assigned territory considering all significant external (competition info, customer needs etc.) & internal factors (business strategy, sales targets etc.) & implement the same through sales team.• Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policy.• Build the customer loyalty by ensuring the QoS through coordination with the back end support functions viz. Post-Sales Technical support, customer support, billing and other functions.• Collect the market intelligence data including environmental, customer & competitor information & initiatives and analyses the same with the help of Sales Head.

• Dealers/distributors identification, short listing and appointment. • Collection of payments, merchandising and stock handling.• Handling entire front line channel sales of his territory.• Responsible for territory sales, visibility and promotion of brand.• Training and motivating dealers/distributors sales forces.• Promotional activities, market specific, stall and promotions in dealers/distributors markets.• Taking care of customer satisfaction through timely service.• Maintaining good relationship with dealers/distributors.