Sales & Marketing - International• Interaction with customers at SAARC, APAC, and African countries for Sales and Business development.• Manage and grow customer’s portfolio with support and marketing activities.• Sales forecast on the basis of expected and available opportunities. • Participations and visits at Telecom exhibitions. Participations in Tenders.• Meeting with Ministers, officials, and other delegates for finding business opportunities (At different business… Show more Sales & Marketing - International• Interaction with customers at SAARC, APAC, and African countries for Sales and Business development.• Manage and grow customer’s portfolio with support and marketing activities.• Sales forecast on the basis of expected and available opportunities. • Participations and visits at Telecom exhibitions. Participations in Tenders.• Meeting with Ministers, officials, and other delegates for finding business opportunities (At different business promotion events and venues (embassies etc.)).• To attend Indian and export business related meetings/ sessions at Federation of Indian Chambers of Commerce & Industry (FICCI), Confederation of Indian Industry (CII), TEPC (for Telecom Equipment), PEPC (Project Exports Promotion Council of India) etc. • Meeting with government officials at Ministry of External Affairs, EXIM Bank and other government departments for Indian Grant and LOC (Lines of Credit) projects.• Worked as a key Account Manager for TCIL (Telecommunications Consultants India Limited) for business opportunities in India and overseas. Show less

Diploma of Management

Diploma of Project Management

Worked in Operations Department and responsibilities were RF Surveys, IBS (In-building Solutions) Designing. Coordination with Customers & Engineers for Project information/updates and used to draft Project Reports from Preliminary stage till In-Built stage in MIcrosoft-Visio.

Liaised with customers in India & Asia Pacific Countries for Pre-Sales, Business Development, RF Projects work and for all Commercial & Customer support activities. I had a regular visits and meetings with the customers in Thailand, Philippines, Vietnam, Indonesia, Taiwan, Malaysia and Australia.

I was a member of a team, which started project from scratch for launching and development of Nokia Care Centres (Level 2 & Level 3) across India. We managed entire gamut of operations for Nokia mobile phone repair services through 9 Nokia Care Centres (Level 3)and 28 Nokia Priority Centres (Level 2) across India encompassing project management, services execution & management and business development. Handled activities regarding Business growth, Mobile Repairs, Customer’s Complaints, Import &… Show more I was a member of a team, which started project from scratch for launching and development of Nokia Care Centres (Level 2 & Level 3) across India. We managed entire gamut of operations for Nokia mobile phone repair services through 9 Nokia Care Centres (Level 3)and 28 Nokia Priority Centres (Level 2) across India encompassing project management, services execution & management and business development. Handled activities regarding Business growth, Mobile Repairs, Customer’s Complaints, Import & procurement of material & equipment and Inventory Management. Responsibility of generation of MIS reports on daily basis from head office & branches and sharing of reports & analysis/claims with Management & Nokia. Show less

Previously Solectron's Operations was owned by Accord Customer Care Services (ACCS), Singapore and I was one of the key members of the team, which started the project from scratch for launching and development of Nokia Care Centres (Level 2 & Level 3) across India.

Assistant Manager - Managed Customer Support activities (Repairs, Technical Support, Training's, Spare Parts Management, Customer Service) for Consumer Information products, Casio Digital Camera's, Casio Watch's, Electronic Cash Registers, Hand PC’s, Electronic Musical Instruments, Pagers & other Casio Products. Keeping check on availability of spare parts & technical details for Casio products. Coordinated with Casio Techno Co. Ltd., Tokyo regarding Spare Parts, Quality Issues, Monthly… Show more Assistant Manager - Managed Customer Support activities (Repairs, Technical Support, Training's, Spare Parts Management, Customer Service) for Consumer Information products, Casio Digital Camera's, Casio Watch's, Electronic Cash Registers, Hand PC’s, Electronic Musical Instruments, Pagers & other Casio Products. Keeping check on availability of spare parts & technical details for Casio products. Coordinated with Casio Techno Co. Ltd., Tokyo regarding Spare Parts, Quality Issues, Monthly Reports & MIS generation etc.Gained good experience of working in various sections/ units of the organization viz.:Worked as Senior Executive in Consumer Information Products Sales & Marketing Division: Handled activities with regard to sales, marketing, pricing and customer support of Casio digital diaries, calculators, pocket viewers, pocket PC etc. through distributor’s channels throughout Northern & Eastern India.Pager Division: Provided Sales and Technical support to all the cities of Northern and Eastern India. Conceptualizing & organizing products & customer support training throughout Northern & Eastern India. Show less

I was looking after Installations, Commissioning and After sales support for Higher capacity of EPABX's and Fax machines throughout Northern India.