Accountable for driving IT strategies and ensuring smooth operations, consistently delivering an exceptional user experience across all IT services and making significant contributions to business growth and operational efficiency.Led the separation of IT infrastructure from Siemens during the carve-out, establishing a dedicated IT team from scratch at Flender India. Successfully migrated network, server, and application infrastructure, including SAP ERP systems, using scalable and cost-effective strategies without unplanned downtime.Managed IT integration processes during mergers and acquisitions, ensuring seamless integration of systems, applications, and infrastructure across merging entities with minimal disruption to business operationsEnhanced service performance using visual dashboards for KPIs and SLAs, while managing relationships with service providers, vendors, and stakeholders.

Responsible for the planning, management, and operation support of the End User Computing services such as M365, Exchange, SharePoint, Active Directory, Voice and Telepresence in the Digital Workplace areas.Managed EUC Services and delivered key IT projects within budget and time constraints.Collaborated with stakeholders to align IT roadmaps with business objectives.Introduced automation to streamline services and reduce workloads, improving efficiency and user satisfaction.Developed and implemented IT best practices, driving service quality and team performance.Led disaster recovery and business continuity planning for critical systems.

Accountable for EUC track service delivery and operations support for Norway’s largest bank, DNB Bank.Led the End User Computing (EUC) transition for Norway’s largest bank, DNB, as part of the largest IT transformation program in the Nordics.Transitioned services from legacy systems to modern, scalable platforms to improve quality of services.Enhanced IT governance frameworks and processes, leading to increased service reliability and efficiency.

Technology Leader for a team of 150+ Technical Experts supporting 26+ highly esteemed clients, including BHP, BP, SSC Bank and Bank of Ireland. Provide design, architecture, and MI management for enterprise AD & Messaging services.• Managing recovery of high-impact outages and incident management for Messaging Service Line.• Track recurring incidents under problem management for a permanent resolution.• Proactively and rapidly assessing the change plans to avoid error and conflict with other changes.

(via Virstra)