Ranjeev Singh Email & Phone Number

San Francisco, California, Us

Delivered key reporting initiatives as lead product manager at Gap Inc over the past 5 years (Omni Fulfillment, Digital Payments, Finance Reporting Optimization, Oracle Data Platform Upgrades)Defined a product vision and roadmap performing quarterly reviews with leadership, and worked closely with business partners (Director level and above) to ensure development activities are in alignment with business objectivesWorked with business partners to identify and document retail and online reporting business enhancements to Gap Inc’s reporting and data warehousing systemsWorked with project team technical managers to develop and prioritize project roadmaps, maintain project backlogs, and negotiating appropriate tradeoffs between delivering business value and technical considerationsWorked with the Director of Change Management to develop change management deliverables, including plans to communicate new functionality and release plans to business partnersProactively recommended business process and performance improvements based on new features/functions delivered in new versions of custom developed and third-party software

Relocated to San Francisco USA - Transition Period.

Sydney Airport, Nsw, Au

Supported the IT services manager and project managers in the full life-cycle support and maintenance of information systems, and also coordinate the contributions of others, including peer business and IT representatives, senior specialists or experts in other specialisations.Provided consultancy for Business Process system integration.Ensured that IT Commercial systems and support services are developed and delivered in accordance with customer requirements and compliance with IT&T architecture/standards.Completed key business analysis on Website and Digital Platform Advertising project to implement within seven months leading to company profits earned from partner advertising via successful multi channelling. Managed Car Park Systems Transition project with a challenging supplier and new Risk Management System implementation simultaneously within 12 months to deliver key fixes for system bugs from the initial car park system implementation.Managed ground transport system upgrades within 3 months to improve pricing and scheduling efficiency, registration process for service vehicles coming in and out of the airport and allow for easier integration with other related systems such as Oracle financials.Delivered on a list of new initiatives for the Website Platform including scoping a new Digital Asset Management system to provision easier controlled client access and storage to large digital assets.Mentored junior business analysts to ensure adherence to business documentation and guidelines.Ensured IT Commercial systems and support services are developed and delivered in accordance with customer requirements and compliance with IT&T architecture/standards.Prepared and managed yearly capital and operational expenditure budgets for key initiatives and projects to successfully leverage spending by clear prioritization of the initiatives and projects.Negotiated improved services from the Website support and hosting vendors leading to decreased costs.

North Sydney, Nsw, Au

Successfully project managed key business systems (Contracts Management, Complaints Management, and NCC Control Room Index) implementation into Microsoft SharePoint 2007 platform to form part of the overall Information Architecture project. Successfully coordinated and implemented upgrade of Invoicing and Supply Order System (ParkCharge, Advantage Parker). Successfully project lead and co-coordinated key car park revenue system (Online Shift) upgrade with back end integration to car park equipment and technologies for transactional data flow within key systems.Certified SiteCore Technology Specialist working on web content editing/publishing liaising with the web development vendors on the CMS for the Secure Parking website.Systems Analyst role from IT/business end for the design and development of the new Secure Parking website working closely with the website development vendor.Project work with HR Policies project requirements gathering and solutions design.Project work on Data Repository Project requirements gathering with National Marketing Dept.Project work on Central Tariff Engine Project requirements gathering with Senior Stakeholders. Business systems analyst role for ongoing improvements and change management processes.Applications monitoring, release management, performance tuning, testing and availability/capacity planning.Ownership of business applications and managing the applications on a daily basis and liaison with key business stakeholders and the corporate systems management. Interact with various internal IT support functions, Development, Operations, QA and external 3rd party vendors to troubleshoot and resolve complex support issues and change requests for a 10-15 business applications on 2nd/3rd level response.

Successfully coordinated, managed and upgraded CM3 Healthcare System according to key operational requirements and liaising with application vendor Participated in and contributed to ITSM workshops to successfully help implement a service desk support tool (Infra Call logging system) based on the ITIL framework (Incident Management, Problem Management, Service Requests).Completed systems administration configuration with Infra consultants to populate required data and reporting facilities as a systems administrator.

Co-coordinated, tested and implemented Business Applications Upgrade successfully within 24 hours with release management process.Successfully coordinated and implemented all internal business systems releases on a monthly basis Achieved Recognition for Exceptional IT Support work at BOSI in April 2006..

Achieved Active directory migration for approx. 1000 Server 2000/NT4 stations within 1 month

Master Of It, Information Systems

Bachelor Of Business, Computer And Information Systems

Diploma, Information Technology (Analyst/Programmer)