Overseeing various aspects of operations and growth within the organization.Coordinating and managing wide range of activities related to training, assessment and evaluation with a focus on achieving strategic objectives.Conducting group and individual training programs tailored to team requirements, fostering a culture of continuous learning within the team.Compiling detailed and insightful monthly reports, offering valuable data-driven insights to key stakeholders.Collaborating with various departments to ensure cohesive team synergy and effective planning.Leading weekly and monthly team meetings, fostering a collaborative and motivated team culture.Setting, monitoring, and evaluating weekly target achievement plans, promoting a results-driven approach.Managing incentives and bonus clearances, recognizing and rewarding outstanding contributions.Playing an active role in OKR-based tasks, ensuring alignment with organizational objectives.Managing attendance, EMI, head calls, and leave requests.Maintaining a detailed point tracker for team members, conducting thorough performance evaluations.

A proficient professional experienced in Corporate Communication, Teaching, Mentoring, and Writing.Equipped with a diverse and promising skill-set, conducive to creating positive team relationships. Highly competent communicator, skilled in multitasking and effectively communicating with others. Adept in making key decisions and working with other professionals to achieve goals and solve problems. I am a versatile multitasker, a dynamic individual, and a perpetual learner known for my strong work ethic and adeptness in meeting deadlines. Currently, I hold the position of Senior Student Success Specialist at BYJUS.In my role as a Senior Student Success Specialist, I have honed my skills in effective verbal and written communication tailored to a B2C audience, which includes both parents and students. My responsibilities encompass tackling academic and technical challenges, guiding students and parents in defining academic goals, formulating effective study plans, and offering motivational support. My proficiency extends to consistently achieving key performance indicators (KPIs), encompassing response times, customer satisfaction scores, resolution rates, and fostering exceptional customer retention.