Ranjit Bhachu Email & Phone Number

Brampton, Ontario, Canada

• AUGUST 2018 – PRESENT (2 YEARS, 2 MONTHS)TECHNICAL SUPPORT REPRESENTATIVE – INPUT SUPPORT LEVEL 1CANON CANADA INC.
• Provided technical support to customers on Canon Camera products from entry level to advanced users
• Liaised with team leads and internal departments to promptly resolve customer cases that had been escalated
• Often given the responsibility to close down the call center, by locking up physical equipment, monitoring call que to ensure no calls were waiting, and ensured agents were logged out.
• Handled escalations and complaints that were initially lodged with other agents. Once case was resolved, communicated with original agent to complete knowledge transfer resulting in decreased call escalations
• Elected to participate in new initiatives to improve call center performance. This included cold calling customers to provide opportunities to upsell products or services. This trial resulted in increased revenue for.

Brampton, ON

• Provided support to customers via phone, chat, and email regarding Canon printers from entry level to professional users
• Integrated my knowledge of Canon products to work with the Marketing and Sales department, as well as the Canon E-Store (online Canon store) at internal events
• Provided informal training to internal agents on printer products when requested
• Promoted the sale of Canon products when recommending resolution options to customers, by explaining the benefits to the consumer
• Provided detailed step-by-step instructions to customers to resolve issues they are having with Canon products including printers and scanners. This involved using various operating systems including Apple iOS and.
• Used SharePoint to stay informed about system updates and current issues involving Canon products on various devices

Brampton, Ontario, Canada

• Responded and managed customer calls, inquiries and escalations, while monitoring customer service representatives
• Ensured that all City of Brampton By-Law criteria was met for all active drivers and employees
• Investigated and responded to escalated customer inquiries and complaints; prioritized escalated cases based on meeting company service standards
• Prepared reports and presentations made to school boards, government agencies (such as WSIB, ODSP) and private corporations to acquire new business, with the use of Microsoft PowerPoint, MS Word and MS Excel
• Monitored the company’s digital footprint through various forms of media including email, BBKK Taxi App, Facebook and company website
• Took an integral role in working with the team to create the BBKK Taxi app to track taxi arrival times and place orders

Bachelor Of Commerce - Bcom, Business And Personal/Financial Services Marketing Operations

The biggest takeaway I took from Ryerson is their true sense of community that they offer. It's invaluable, the amount of dedication they.

Business Administration: Finance, Banking, Corporate, Finance, And Securities Law

Activities and Societies: Student CounselThrough practical, hands-on classroom activities, I learned to make business decisions, plan.