Ranjit Kaur Email & Phone Number

Brampton, On, Ca

Mississauga, Ontario, Canada

· Responding to all customer email inquiries received within 1hour. Emails are received via ‘contact us’ page.· Providing world class service.· Monitoring and handling posts, emails, various interactions directed to our President Lisa Lisson in line with Standard Operating Procedures.· Protect the FedEx brand.

Mississauga, Ontario, Canada

•Dealing with customers that have been identified by Sales as high-value customers that need a more personalized customer service experience.•Requiring special attention, following up and is focused on First Call Resolution.•Providing white glove, personalized customer care and to deliver final resolution directly to the customer.•Requiring service from agents that possess a higher than average level of problem solving skills.

Mississauga, Ontario, Canada

• Responsible for promoting continued sales and generating potential incremental revenue wherever possible. • Responsible for providing rates, commitments on all International and Domestic shipments for Express and Ground service. • Responsible for identifying and referring customers for developmental or heavy day discounts.• Responsible for creating traces for shipments and documenting every detail on the shipment.• Responsible for collecting Duties and Taxes payments for the shipments.• Responsible for opening Business and Personal accounts for customers.• Responsible for advising customers for the customs paperwork and other documentation requirement for shipments.

Mississauga, Ontario, Canada

• Responsible for performing administrative duties necessary for efficient operations• Responsible for generating shipments as per customers needs.• Responsible for processing returns for the shipments which are holding at station for long time after getting authorization from the shipper. • Responsible for doing research on the packages which do not get delivered.• Identified and resolved complex operational problems with minimal supervision.

Mississauga, Ontario, Canada

• Responsible for sorting, splitting, batching and imaging airbills and relevant documents for customs and archive purpose.• Responsible for entering time cards in the system for staff salary.• Responsible for collecting and deposting of operational payments from couriers.• Responsible for generating different reports for couriers, vans and shipments for end of the day.

Mississauga, Ontario, Canada

• Loaded and unloaded packages into the containers• Ensured all scanning of shipemts is completed correctly• Responsible for all documentation for opening and closing container.

Mississauga, Ontario, Canada

• Making sure all the accounts and live shipments are completed on time.• Conducted troubleshooting, monitoring and maintenance activities on the computer system networks by preserving the information security and privacy. • Calculated duty and tariff payments on shipments.• Manifested low value and high value shipments.

Mississauga, Ontario, Canada

• Responsible for data management.• Resolved service issues and shared benefits of additional services.• Responsible for handling general inquires vis telephone, e-mail, mail and fax.

Punjab, India

• Responsible for developing and maintaining relationships with all hiring Managers.• Responsible for administering all recruitment activities for various project.• Supporting the planning, organizing, implementation and administration of the company's Employment Services programs, policies, procedures, and related projects.• Provides monthly reports on recruitment activities, identifies key issues/concerns and suggests resolutions

Punjab, India

• Responsible for preparing master test plan by identifying appropriate test techniques and tools that ensure product quality and test completion.• Responsible for identifying risks and maximizing test effectiveness.• Responsible for updating mandatory information of defects to developers in order to fix it.• Responsible for conducting project walkthrough of applicable QA test document prior to execution.

Punjab, India

• Responsible for developing and delivering course material• Responsible for conducting research, publishing papers and attending conferences.. Responsible for handling organizing guest seminars and faculty events where students can interact with established industry professionals.

Master Of Science (Information Technology), Information Technology

Activities and Societies: Volunteer:Training and Placement Coordinator, Member of Youth Festival and Job Fair committee. Participated.

Bachelors Of Computer Applications, Computer Applications

Courses: Project Management, Data Processing System, networks, Mathematics, Technical Report writing, Unix, Computer Graphics.