Ranjit Kumar Email & Phone Number

• Managed the accurate and timely distribution of all KPI like (CWN, MAPA, Voluntary /Involuntary Churn Trend, Waiver Analysis, Movers Efficiency, Revenue Churn, APRU, MOU Analysis) to CEO, CFO, and National & Functional Heads.• Reporting and Forecasting including actual trend analysis and variance analysis on the Business Performance (including Financial and non financial performance) Daily & Monthly performance tracking Analyse reports to check performance levels & Define Service Benchmarks Analysis of Retention and CRM reports. Check variance in performanceDefine service delivery standards. Bench within Telemedia and other Telecom services Simplify processes to enhance service deliveryIdentify Customer Pain & work with quality team to introduce process changes to enhance customer retentionDrive RCA's & Action Plans to improve performanceWork with regional teams to reduce performance variance, through implementation of best practicesBudgeting & P&L management - reporting costs for the verticalDrive retention programs for reducing churnWork with the Marketing team for come up with changes to the existing plans & new plan requirementsDrive Reduction in High Value Customer Churn through 6 sigma green belt project

• Looking after the entire Accounting, Finance, & Taxation matters• Bank transactions and reconciliation (BRS).• Budget control & pre audit of all expenses. • Fund flow analysis & proper Fund management. • Handling of Cash/ Cheque/ Inter branch advices. • Vendor Management • TDS, Service Tax, Canvat, Vat, ESI compliance as per norms.• All India Rent Reconciliation • Co- Ordination with Internal & Statuary Auditors • MIS generation & report to AGM (F & A)

NORTH DIVISION , GURGAON