Management Professional with total of 18+ years of professional experience driving profits, quality and customer satisfaction in the IT industry in Web, Mobile, Java, Microsoft and Mainframe Technologies Worked for Global 100 clients in locations across the globe in portfolios spanning application portfolio development, support and maintenance including Novartis, Pfizer, P&G, Lowes, Aetna Program Management: Delivered strategic and high complex technical programs with world class delivery excellence and project/portfolio delivery methodologies from matrix organizations-Novartis & Infosys. Developed solutions for diverse business domains - healthcare, insurance, banking, retail and pharma. Operations Management: Managed the operations and implemented IT processes as per Standard operating procedures. Executed Application Lifecycle Management Roadmap & Maintained application details. Provided Audit support for Assessments & Audits. Planned, budgeted and performed staffing for business prioritized application requests Client Management: Bottom line responsibility in managing client relationships and ensuring high customer satisfaction Vendor Management: Implemented Governance to improve/manage vendor performance on Application Development, Service Management, Performance Management. Facilitated issue resolution across Vendors. Reviewed Vendor Contracts, Operating Model, Pricing Model, Execution Methodology, SLA, and Deliverables & Service Governance. Experience in Managing Multi Vendors. Managed and executed Development, Enhancement, Maintenance and Support Projects for Fortune 500 Clients in CPG, Health Care, Pharma and Retail Industry
Listed skills include Software Project Management, Sdlc, Global Delivery, Business Analysis, and 8 others.
