Ranjit Pati Email & Phone Number

Mumbai Area, India

Manage Run organization for the Customer across India for Infrastructure (Data Center), Finance and End User Computing. Develop and deploy end to end Solution for end user needs in the FMCG sector. • Provide Operational Leadership and direction to account and focus on meeting the goals and objectives that have been contractually agreed.• Manage overall Service delivery by ensuring collaboration between the multiple services towers bringing about an integrated operational environment.• Ensure key Contractual commitments are met.• Implement key processes and checks to achieve operational Stability and Self sustainability.• Manage IT vendors and monitor delivery of contractual deliverables.• Act as People Manager for all resources deployed for the account.• Design and Implement SIP’s.• Design and build quick response teams for handling Critical Network and Voice outages.• Design Business continuity plans• End to end Project Management • Explore business expansion and cost saving areas in tune with the organizational objectives.

Worked at various positions of Service Delivery and Project Management performing the below:o Service Delivery – Provide overall leadership in deploying and managing the service delivery processes in order to meet the agreed service levels.• Designing, Deploying and monitoring of ITIL processes.• Managing Global Service Desk and NOC support for various processes.• Designing and deployment of Tools.• Initiated forums for various processes in order to interact with the client and work collaboratively to meet objectives• Training project teams on ITIL processes.• Setup and conduct Audits on process compliance.• Design and deploy process for in-flight projects.• Manage and train Leads of various processes across regionso Projects – Initiated, planned and implemented various Service Improvement Projects in order to improve delivery and bring about customer satisfaction• Service Improvement – Change Management process compliance• Service Improvement – Problem Management process compliance  Conducted process audit Identified gaps in process deployment Planned and initiated remediation plans Created procedure documents Provided training to all teams Tracking the progress of remediation plans

Mumbai Area, India

• Manage the implementation of all IT Developmental projects initiated by the Ministry of Home affairs Govt. of India for the state of Maharashtra, Karnataka and Goa.• Work in consultation with the Govt. of Maharashtra in developing ToR’s, Project initiation papers, Memorandum and Reports.• Recruit IT Specialists for all the divisions of Maharashtra state.• Manage a team of IT Specialists in each division of Maharashtra• Development of websites and other related materials.

Guwahati Area, India

• Conducting technical sessions for students.• Conducting Train the Trainer sessions for faculties on emerging technologies.• Student coordination.• Network and Hardware maintenance.• Conducting modules on Personality development and Spoken English.