Ranjit Ram Email and Phone Number
I am able to handle multiple tasks on a daily basis. I am a talented, ambitious and hardworking individual, with broad skills and experience in telecom, Insurance, travel industry and online platform, social media and leading projects.Furthermore, I nderstand the importance of being interactive and enjoy communicating with others for the benefit of the company.A key strength is communication; building strong relationships with people in order to deliver the best results.Recently, I was selected from Kolkata as an individual to visit Saudi Arabic to provide onsite support for 4months from Quality on one of the Newly Launched product - Jawwy powered by STC project during transition period-Received GEM (Going Extra Mile) Award in IBM Global Process Pvt. Ltd in 2013.-Receive Super Talented Achiever (Star) Certificate of Appreciation for Quarter ending Q4, 2009; Q4,2011 & Q1, 2012 in IBM Global Process Pvt. Ltd-Receive Star Performer Certificate of Excellence in TTSL Prepaid for the last Quarter of 2009 in Aegis BPO.-Receive Star Performer Certificate of Excellence in the month July 2008 in Aegis BPO.
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Deputy ManagerConcentrix Dec 2021 - PresentIndia -
Assistant ManagerConcentrix Mar 2018 - Dec 2021Visakhapatnam, Andhra Pradesh, India -
Complaine And QualityConcentrix May 2016 - Feb 2018Kolkata, West Bengal, IndiaAssuring defaulter on compliance action are getting closed by close looping with HPR,● Raising early alarm on suspect observed on any fraudulent activity during audits or analysis.● Auditing calls for Sales & Post Sales Process of Travel Industry.● Sharing feedback & documenting the One-on-One session with defaulters,● Reporting Daily/Weekly Dashboard on Compliance to the Management,● Raising early alarm in terms of any suspect been observed,● Conducting session to every training batch on Compliance & its action Plan,● Recommending & initiating action on each defaulter in compliance. -
Quality AuditorConcentrix Nov 2014 - Apr 2016Kolkata, West Bengal, IndiaAuditing calls for Front office & Back office Enterprise Account.● Calibrating with Clients on a Weekly Basis.● Conducting refresher/Training for the bottom performer.● Approving certification for the new joiner.● Interaction with clients & resolver group for Complaint Cases● Improving the Response tek score (C-Sat/D-Sat) for the process.● Coordinate with various Departments to improve the Customer Service Experience.● Providing Floor support to the Team -
Senior Practitioner-Crm OperationsConcentrix Oct 2009 - Oct 2014Kolkata, West Bengal, IndiaProviding 2nd level technical support to international mobility customers.● Online troubleshooting, updating systems & building effective & productive communication withcustomers.● Data analyzing & reporting the team performance to the management.● Measuring & presenting team performance to the team, management & clients.● Interaction with clients & resolver group.● Retrieving customer’s feedbacks from various Networking channels.● Coordinate with various Departments to improve the Customer Service Experience.● Providing Floor support to the Team.
Ranjit Ram Education Details
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Business/Commerce, General -
St. Sebastian'S SchoolGeneral Studies
Frequently Asked Questions about Ranjit Ram
What company does Ranjit Ram work for?
Ranjit Ram works for Concentrix
What is Ranjit Ram's role at the current company?
Ranjit Ram's current role is Deputy Manager - Training & Quality Compliance.
What schools did Ranjit Ram attend?
Ranjit Ram attended Calcutta University, Kolkata, St. Sebastian's School.
Who are Ranjit Ram's colleagues?
Ranjit Ram's colleagues are Christina Roxane Diaco, Etong Stanley Etong, Manish Saini, Onkar Daule, Mark Jhon Paul Gamayot, Kundan Mukherjee, Thalia Rose Capacio.
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Ranjit Ram
Quality Manager | Client Management, Quality & Compliance Framework | Ex-Cnx | Banking Domain, Food & Travel Domain, TelecommunicationKolkata -
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