Ranjit Ranjan Email & Phone Number

Kanha

Kanha Mp

Kodagu, Karnataka

 Coordination meeting with chef and operation team. Facilitating the food testing with the potential clients. Having the departmental meeting to discuss the guest feedbacks, revenue, training and business strategies. Conducting the revenue enhancement meeting to understand the business trend and opportunity. Leading the training, concealing, coaching and developing associates and team. Initiating the approach for cross training within the department and across the property. Working close with Dir. F & B and Banquet manager to understand the budgeting and to control the c

 Ensuring:- Compliance with all food & beverage policies, standards and procedures by training, supervising, follow-ups.- Fair and equitable treatment of the Associates and striving to improve associate retentions.- Completion of disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOP’s and LSOP’s) as well as providing support the Peer Review Process. Ensuring adequate training of staff. Working in coordination with the Chef and Restaurant Managers to develop promotions. Managing service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfilment of special requests, collection of payment & invitation to return). Reviewing staffing levels to ensure meeting of operational needs and financial objectives through guest service, Meeting with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Reviewing Comment cards, guest satisfaction results and other data to identify areas of improvement. Developing business goals and, greeting from hostess, speed of order taking and food and beverage delivery, fulfilment of special requests, collection of payment & invitation to return). Displaying leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Meeting with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Creating appropriate development plans based on their individual strengths, development needs, career aspirations and abilities. Establishing and maintaining open, collaborative relationships with associates and ensures associates do the same within the team.

 Interacting with guests to obtain feedback on product quality and service levels. Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensuring all associates have proper supplies, equipment and uniforms.. Handling associate questions and concerns. Handling guest problems and complaints, seeking assistance from supervisor as necessary. Providing feedback to associates based on observation of service behaviours. Assists in the review of comment cards and guest satisfaction results with associates. Supervising daily shift operations. Supervising restaurant and all related areas in the absence of the Restaurant Manager. Communicating to Chef and Restaurant Manager any issues regarding food quality and service levels. Meets and greets guests. Participating in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Ensuring compliance with all restaurant policies, standards and procedures. Monitoring alcohol beverage service in compliance with local laws. Supervising on-going training initiatives

 Participating and conducting daily briefings. Restaurant set up & mis-en-place Taking restaurant reservations. Providing world class service of Food and Beverage according the brand standards. Conducting Restaurant inventory Tracking and recording guest history, preferences and other guest related data. Ensuring that all operational standards set for all the equipments & processes are followed

Ihm Hyderabad

Bsc In Hopitality Administration, Food And Beverage, Housekeeping, Culinary, Front Office,