Taking Care of Customers by supporting Technical solutions.

I had worked here as Senior Engineer Project and Coordinator.

Handling more than 70 engineers in north area.Make attendance, assigning calls, call feedback and sending reports to HO.Communicate with HP, TVS, Lipi, Olivetti, Canon, Epson, Wep & other vendors for technical solution.Attending tender meetings & quoting price for AMC to clients.Make stock reports & daily activities.Handling escalation calls related to service.Arranging meeting on weekend for sharing issues related to service as well as the Problems of Engineers.Provide technical support both Customers & Engineers by telephonic

for North India.Basically taking care of Banking Sectors like State Bank of India, Bank of Baroda, Bank of India, Union Bank of India, Syndicate bank, Bank of Rajasthan and in DGS & D, Border Road Organization, Northern Railway and CRPF in Entire North India.Currently handling more than 70 engineers in North India. Our branches are in Chandigarh, Dehradun, Jaipur, Lucknow, Ludhiana in North India which Came under Delhi.An Effective Communicator with Strong team Management, Leadership, analytical and Coordination Ability.Merit of Executing Prestigious clients like State Bank of India, Bank of Baroda and etc.Areas of Strength Management Project:-Taking Care of Engineers in Technically.Sending Daily Service reports and Daily Stock reports to Head office.Handling all critical Situations in case of any Escalation.Networking Project:-Leading the Team Technical Professionals during the development stages.Installing and configuring hardware and Software’s and Managing IP allocation and ensuring minimal downtime of MachinesTechnical Support/Trouble shooting:-Conducting Periodic reviews with Customer and Analyzing calls and their trends to take Proactive measures to reduce knowledge based calls.Suggesting improvements in the operations and Processes to make the system foolproof.Technical Skill Set Installation, Configure & Troubleshooting of Windows server 2003.Installation, Configuration and Troubleshooting of MS Outlook 2003, 2007, 2010 & outlook express. Installation, Maintenance and Troubleshooting of Win2000, WinXP , WinVista & Win7.Troubleshooting and Diagnose hardware of Desktop, Laptops & Peripherals etc.Troubleshooting and Diagnose hardware of server of HP Proliant ML 110 G6 and ML 350 G6Resolving the Network and local Printer related issues.Antivirus protection using Norton & Bit defender and simultaneously antivirus updating

Handled the responsibilities with regard to the Customer requirement Rendered Technical solution support. Executed special Consultative and implementation Project Engagements.Handling 5 Engineers in Central and East Delhi Areas.Project Handled:-Managing Installation and Configuration of Server, Desktop and Peripherals.Also Managing Engineers with their Daily updation of service reports.Attending Clients mostly in Banking Sectors Like HDFC Bank, Union Bank of India, Bank of Baroda, State Bank of Patiala, State Bank of Hyderabad

Team Size-70Environment:- Managing Server, Desktop and Networking and Sending Daily service report, Daily stock reports and Etc……. to Head office. Also making Database for all different Projects.Responsibilites:Engaged in network Monitoring on 24*7 basis in line with Client requirements and rendering on call support.Involved in troubleshooting and resolution of major Escalated issues

Mostly on software environment like D2k,Oracle,VB,.net and etc.Installation, Configuration and Troubleshooting of MS Outlook 2003& outlook expressInstallation, Maintenance and Troubleshooting of Win2000, WinXP.Troubleshooting and Diagnose hardware of Desktop, Laptops & Peripherals etc.Resolving the Network and local Printer related issues.Antivirus protection using Norton & MacAfeeExecuted AMC Service Contracts and supported Clients on infrastructure related matters

Providing solutions to clients mostly on Internet, mails, Operating system and hardware related problems.Major Projects In R.P.infosystems LTD Installing and configuring Servers(HP), Laptops(Dell,Vastro),Desktops and Peripherals with following Major Clients.State bank of India, Bank of Baroda, Syndicate bank, Bank of Rajasthan, Union bank of india, Border Road Organization, CRPF, Northern Railway and with Many more Channel Partners. Managing all these Customers as well as Entire Teams; State bank of Hyderabad, State bank of Mysore, Andhra bank and J.P commodity, IndiaBulls. Big restaurants like TAJ Palace, Le meridian, Lalit Continental and etc….In SQL Star international Ltd Providing hardware as well as Software related issue. It’s basically a software development Organization.In World City Network, it’s basically end user support both in hardware and software.