With over 16 years of experience in the IT industry, I am a result-driven and enthusiastic Senior Quality Assurance Manager at Verizon, where I lead and mentor SVT/QA team and delivering complex projects on cloud native applications, virtualization, and internet services for the telecom sector. I am a Certified SAFe® 5 Agilist, and I apply agile methodologies and best practices to ensure quality, efficiency, and customer satisfaction.My expertise lies in testing and validating cloud unified communications, such as SIP, IMS, WebRTC, and session border controllers, using various cloud platforms, such as RHOSP, AWS, Micro Services, VIO, Kubernetes, Docker, and OCP. I also have strong skills in scripting, CI/CD, IAC, and Linux. I have successfully managed and executed multiple major and minor release cycles of SBC products across different Ribbon core products and supported big telco carrier VNF and CNF deployment strategies. I am passionate about identifying, analyzing, and resolving critical customer requirements and issues, and ensuring high-quality and cost-effective solutions.