Senior Management Professional possessing 15+ years of experience across functions such as L&D, e-Learning, Learning Management Systems (LMS & CRM), Training Administration, Operations Management, Vendor Management, Process Transitions, Business Transformation, Client Management & Financial Services.• MBA Finance, Masters in Commerce & LL.B. • A result oriented professional with varied experience in Business Transformation, Project Management & Operations for Training Administration, L&D, e-Learning, Learning Management Systems with expertise in SumTotal LMS Administration, Cornerstone OnDemand LMS (CSOD Certified), Salesforce (SFDC) CRM & limited exposure to SAP & SABA, Re-Engineering, Vendor Management (including Invoicing & Purchase Orders), Customer Billing, Work-Force Management, Financial Services, & Software/Technical Support.• Expertise in Process transition, Knowledge transfer, Process documentation, SOP creation, Risk assessment, Routine governance, setting up Offshore Operations, Organizing & Conducting/Delivering Boot-Camps.• Proficient in managing Business operations with focus on top-line & bottom line performance, skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives.• Resourceful in ensuring high quality Customer Experience, Elevating Customer Satisfaction, Engage & inspire with the most difficult Clients while adhering to SLAs and managing Cost effective Operations.Other Key Skills and Competencies:People & Vendor Management, Customer & Stakeholder Management, Analytics, SLA Management, Escalation & Conflict Management, Decision Making, Problem Solving, Leading Discussion, Training, Mentoring, Coaching, LMS & CRM Application, Boot Camp Deliveries.e-Learning, L&D, Training Administration, Service Delivery Management, Project & Operations Management, Billing & Payments, Reconciliation, Record to Report (R2R), Transitions, Customer Support (B2B/B2C)