Ranjit Venugopal Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Responsibilities Operations Manager:• To ensure support services – including all operational systems, processes, infrastructure and policies - are effective, efficient and fit-for-purpose and form a robust base for planning, decision making and allocation of resources. Develop, propose and implement plans to address gaps. • To fully support the annual business planning process by implementing robust management reporting and information flow systems to enable progress to be… Show more Responsibilities Operations Manager:• To ensure support services – including all operational systems, processes, infrastructure and policies - are effective, efficient and fit-for-purpose and form a robust base for planning, decision making and allocation of resources. Develop, propose and implement plans to address gaps. • To fully support the annual business planning process by implementing robust management reporting and information flow systems to enable progress to be monitored against targets and foster a culture of accountability. • To support the Senior Management Team in longer-term resource planning – including workforce planning; organization design and development; forecasting income and expenditure; procurement of IT Systems.• To develop an annual work plan for the Operations Team in collaboration with SMT and Operations Team members. Monitor progress and manage performance to ensure delivery. • To oversee the development and implementation of an HR strategy to ensure the effective recruitment, retention and continuing development of an engaged and high performing workforce.• To provide inspiring leadership to the Operations team – ensuring a positive, innovative and high performing culture.• To champion collaborative and cross-organisational working within and between business and support functions to ensure delivery of organisational objectives and efficient use of resources. Supporting the speedy resolution of any staff grievance or disciplinary matters in conjunction with relevant SMT members.• To oversee the smooth running of the office and maintenance of a suitable working environment. Show less

Mumbai Area, India

Responsibilities Operations Manager:• To ensure support services – including all operational systems, processes, infrastructure and policies - are effective, efficient and fit-for-purpose and form a robust base for planning, decision making and allocation of resources. Develop, propose and implement plans to address gaps. • To fully support the annual business planning process by implementing robust management reporting and information flow systems to enable progress to be… Show more Responsibilities Operations Manager:• To ensure support services – including all operational systems, processes, infrastructure and policies - are effective, efficient and fit-for-purpose and form a robust base for planning, decision making and allocation of resources. Develop, propose and implement plans to address gaps. • To fully support the annual business planning process by implementing robust management reporting and information flow systems to enable progress to be monitored against targets and foster a culture of accountability. • To support the Senior Management Team in longer-term resource planning – including workforce planning; organization design and development; forecasting income and expenditure; procurement of IT Systems.• To develop an annual work plan for the Operations Team in collaboration with SMT and Operations Team members. Monitor progress and manage performance to ensure delivery. • To oversee the development and implementation of an HR strategy to ensure the effective recruitment, retention and continuing development of an engaged and high performing workforce.• To provide inspiring leadership to the Operations team – ensuring a positive, innovative and high performing culture.• To champion collaborative and cross-organisational working within and between business and support functions to ensure delivery of organisational objectives and efficient use of resources. Supporting the speedy resolution of any staff grievance or disciplinary matters in conjunction with relevant SMT members.• To oversee the smooth running of the office and maintenance of a suitable working environment. Show less

Mumbai, Maharashtra, India

Responsibilities Team Leader:• Handling a team of 18 advisors• Daily call evaluations & timely feedback to improve individual as well as team performance • Conducting training on process updates within the team and provide hands on assistance with sales techniques• Achieving sales volume & SPA targets on a daily, weekly as well as monthly basis• Conducting training on sales, product, process, objection handling & managing customer expectations. • Daily performance… Show more Responsibilities Team Leader:• Handling a team of 18 advisors• Daily call evaluations & timely feedback to improve individual as well as team performance • Conducting training on process updates within the team and provide hands on assistance with sales techniques• Achieving sales volume & SPA targets on a daily, weekly as well as monthly basis• Conducting training on sales, product, process, objection handling & managing customer expectations. • Daily performance standing emails sent to the Team to drive competition Advisor Trending Sales Volume & SPA Visibility Reports for KPI’s & Commissions OJT clearance Target Setting (As per skill set requirement) Adherence report to keep the behavior in check Weekly test conducted to keep the process knowledge in check Show less

Mumbai, Maharashtra, India

Responsibilities Sales Mentor Equivalent to Team Coach/Team Leader:Currently handling a team of 8 BQ players ( Team Sunriser’s )Sunrisers is a BQ management project.Bottom Quartile players considering last 3 months average performance. Expectation is to Move them to B Quartile with 20% Improvement in Volume and SPA. Extensive Coaching and Monitoring as well as Training is required. Daily basis call listening session organized. 20% Improvement on Last three month… Show more Responsibilities Sales Mentor Equivalent to Team Coach/Team Leader:Currently handling a team of 8 BQ players ( Team Sunriser’s )Sunrisers is a BQ management project.Bottom Quartile players considering last 3 months average performance. Expectation is to Move them to B Quartile with 20% Improvement in Volume and SPA. Extensive Coaching and Monitoring as well as Training is required. Daily basis call listening session organized. 20% Improvement on Last three month Average performance or Floor performance whichever is lowest is the minimum expectation.Monitoring daily performance.Daily call evaluations & timely feedback to improve individual as well as team performance Conducting training on new process updates within the team as well as the TOM groupDaily performance emails sent to the TOM groupTL Trending Contest standing.Visibility Reports for KPI’sExceptions.Monday Morning report to CCM. Monthly Sales forecasting report. OJT Onboarding Report every Month ( Shows the Progress of the batch )OJT Mentor – Responsibility:Handled a team of 11 OJT players ( Batch - 1438 )Handled a team of 15 OJT players ( Batch – 1442 )80% through-put KPI ( Pass Rate )Daily call evaluations & timely feedback to improve individual as well as team performance Conducting training on process updates within the team and provide hands on assistance with sales techniquesAchieving sales volume & SPA targets on a daily, weekly as well as monthly basisConducting training on NPS ( Customer Satisfaction )Daily performance standing emails sent to the Team to drive competitionAdvisor Trending Sales Volume & SPANPS standing ( Customer Satisfaction )Visibility Reports for KPI’s & CommissionsOJT clearance Target Setting (As per skill set requirement)Adherence report to keep the behavior in checkWeekly Kaizen test conducted to keep the process knowledge in check Show less

Mumbai Area, India

Internal Audit – Mentor Responsibilities:Handling a team of 13 Audit Analysts Creating reportsAchieving the audit targets on a daily, weekly and monthly basisProviding training on the process and job roleConducting training on new process updates within the teamDaily audit evaluations & timely feedback to improve individual as well as team performanceVisibility Reports for KPI’sMonitoring daily performance.Internal Audit – Junior Analyst… Show more Internal Audit – Mentor Responsibilities:Handling a team of 13 Audit Analysts Creating reportsAchieving the audit targets on a daily, weekly and monthly basisProviding training on the process and job roleConducting training on new process updates within the teamDaily audit evaluations & timely feedback to improve individual as well as team performanceVisibility Reports for KPI’sMonitoring daily performance.Internal Audit – Junior Analyst Responsibilities:Retention AuditsCAP AuditsOOW AuditsCompany Policy AuditsMaking Outbound CallsFloor walkingMentoring the advisors on the floorMaintaining the quality of the teamConducting training on new process updates within the teamHandling a team of 14 in absence of TLCreating reportsAchieving the audit target on a daily, weekly and monthly basis Show less

Mumbai Area, India

Making outbound sales calls. Calls taken on multiple processes (MPC, 1st handset to base, cold calls, insurance & PEU).Floor walking.Mentoring the agents on the floor.Maintaining the quality of the team.Conducting training on new process updates within the team.Handling a team of 12 in absence of TL.Creating reports.Managing the shrinkage for the team.Achieving the sales target on a daily, weekly and monthly basis.

Mumbai Area, India

Responsibilities:Receiving Inbound callsFloor walkingMentoring the agents on the floorMaintaining the quality of the teamConducting training on new process updates within the teamHandling a team of 9 in absence of TL & TCCreating reportsAchieving the sales target on a daily, weekly and monthly basis

Mumbai Area, India

Receiving Inbound callsFloor walkingMentoring the agents on the floorConducting training on new updatesHandling a team of 15 in absence of TLCreating reports