Readied loan and mortgage agreements through timely implementation, gaining positive client feedback. Implemented credit policies and procedures to minimise bad debts and improve recovery rates. Led credit department staff to provide rigorous monitoring and analysis of counterparty risk.

Assisted customers in opening new accounts and resolving any queries or issues they had. Provided financial advice to clients based on their needs and goals. Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.

Assisted customers in opening new accounts and resolving any queries or issues they had. Provided financial advice to clients based on their needs and goals. Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.

Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of worktlows Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.