Customer focused and goal-oriented IT services and support leader with over 10 years of experience in the development, mentoring and leading of technology service delivery teams. With a heavy focus on developing and improving the relationship and experience between employees and technology, I seek to bridge the gap between complexity and productivity. I have successfully managed and led large teams of people across multiple office locations with an emphasis on customer service, innovation, and continued service improvement. Skilled problem solver, team builder and technologist, I work to bring people together to solve common issues using technology and process improvement.