Main Responsibilities:• Assist with day to day operations of the HR functions and duties• Provide clerical and administrative support to Human Resources executives• Compile and update employee records• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)• Participating in the recruitment process for front line and professional staff albeit assessment centers or competency based interviews• Follow performance improvement plans and… Show more Main Responsibilities:• Assist with day to day operations of the HR functions and duties• Provide clerical and administrative support to Human Resources executives• Compile and update employee records• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)• Participating in the recruitment process for front line and professional staff albeit assessment centers or competency based interviews• Follow performance improvement plans and performance management systems, ensuring that outcomes are analyzed and training needs are identified.• Work closely with Division Managers on additional performance assessment toolsDrive the various recognition programs• Working closely with Operation Manager on people’s training catalog in adherence to yearly training budget• Coordinate with Division/Department Managers regarding individual and team training scheduling• Extract employees and managers’ feedback on the training and channel it to management for approval.• Facilitate internal workshops or learning events as required• Attend to employees’ grievances and any related investigation by meeting the concerned people and establishing conclusions/action plans to be taken• Escalate any complex issue to management for smooth resolution• Meet new joiners (front line & back office team members) and ensure they get a proper induction about the Group, Brand and the HR function Show less

Shalom group is into Finance, School and Hospital. Joined in to shalom as a system administration and made a huge change in the working environment by implementing a domain network with user groups and group policies, Active role in the planning, development and implementation of Microfinance software. Added up an additional responsibility of Office Administration which involves Event management of all official programs, Vehicle management, General Staff Administration, Tracking Staff annual… Show more Shalom group is into Finance, School and Hospital. Joined in to shalom as a system administration and made a huge change in the working environment by implementing a domain network with user groups and group policies, Active role in the planning, development and implementation of Microfinance software. Added up an additional responsibility of Office Administration which involves Event management of all official programs, Vehicle management, General Staff Administration, Tracking Staff annual leave and other benefits, Air ticket booking through travel agencies / online, Document Management etc... which slowly pulled me into major activities related to HR and also got designated as HR Manager. Performed as key driver in design and implementation of leading edge ESOP Program, an effective recruiting tool. Collaborated with IT to program and design comprehensive applicant tracking system to integrate with current HRIS. Accountable for linking HR initiatives to corporate strategic business plan. Conducted strategic negotiation to obtain cost savings on premium renewals and improved benefit plans.• Conducted extensive recruiting as sole recruiter accountable for filling 50 management, technical and processional positions in 1 year.• Served as sole non-VP employee selected to Executive council. Provided on-going tactical support and advice in setting growth objectives.• Introduced new employee orientation and individualized training resulting in 97% satisfaction record.• Spearheaded succession planning initiative, resulting in projected reduction of hiring expenses by approximately 30% over 5 years.• Deployed in-house craft worker training programs, resulting in approximately Rs.5,00,000 training cost savings.• Reduced vacancy turnaround time from average of 45 days to 20 days.• Introduced Corporate Diversity Training Initiative as Mandatory training for all supervisor, manager, and executive level employees, an initiative still in current use. Show less

Accountable for Setting up training & operations manual for medical billing process. Handling 70 members together in Two teams. Track down the production, targets and revising the targets periodically. Assisted in preparing Client Documents for client presentation. Supervise and oversee day-to-day operations of team to achieve business objectives and Client service level agreements.• Responsible for delivery of all assessments /appraisals and second level counselling of team members… Show more Accountable for Setting up training & operations manual for medical billing process. Handling 70 members together in Two teams. Track down the production, targets and revising the targets periodically. Assisted in preparing Client Documents for client presentation. Supervise and oversee day-to-day operations of team to achieve business objectives and Client service level agreements.• Responsible for delivery of all assessments /appraisals and second level counselling of team members • Process client requests, complaints and concerns on a priority basis• Ensure follow up on quality issues from the quality department.• Motivate team to achieve desired Quality and Production targets.• Facilitate to meet contractual obligations and client expectations.• Generation of daily, Weekly production and quality reports• Preparing the SOP for the clients.• Generating Monthly Invoice for the Clients.• Conducting Internal and External Weekly review calls.• Conducting Monthly review calls with the clients. Show less

Pioneers in Chennai to bring down the US Medical billing process with their Head Quarters in US. Vision health source was later taken over by Perot Systems and then by DELL Group. Currently it is known as DELL BPO. Joined the organisation as an Financial Transaction Executive and got promoted as Quality Controller and later as a Group Co-ordinator.• Responsible for sending day end pending and status reports to the clients.• Planning for daily productivity based on the counts… Show more Pioneers in Chennai to bring down the US Medical billing process with their Head Quarters in US. Vision health source was later taken over by Perot Systems and then by DELL Group. Currently it is known as DELL BPO. Joined the organisation as an Financial Transaction Executive and got promoted as Quality Controller and later as a Group Co-ordinator.• Responsible for sending day end pending and status reports to the clients.• Planning for daily productivity based on the counts received.• Identifying the areas where the person has to undergo for training.• Responsible for analysing the error reports and counselling for the improvement in their performance.• Support the Team Leader in preparing error reports, Standard operating procedure, Training material, work allocation and to maintain the TAT. Show less