Ranjith Kumar Manoharan Email and Phone Number

I'm an IT professional with over 15 years of experience in the industry. I am originally from India and am currently based in the Latam region, specifically in Queretaro, Mexico.Throughout my career, I have specialized in customer support like starting from Desktop, Mobility and currently in end-to-end Messaging support. My proficiency also extends to the ITIL process, where I've handled Major Incident Management and IT Change Management. I have led and driven MIM calls for critical high-priority incidents, where I showcased my ability to navigate complex situations.In addition to my technical roles, I have played an active role in Technical Project Managment, Service Delivery Operations for a nearshore team. This involved providing extended support on managing client imaged asset and resource management, new hires' onboarding / Offboarding, SOC Audit, logistics guidance on international travel as well as follow-up on action items.