Ranjith Kumar.N Msc,Mba. Email & Phone Number

Bengaluru, Karnataka, India

•Responsible to generate business through cross sell- Up selling and account management•International Business development•Championed in Client relationship, handling escalation•Experience in influencing C level executives

Bangalore

* Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability* Meets assigned targets for profitable sales volume and strategic objectives in assigned products* Establishes productive, professional relationships with key personnel & vendors in assigned products* Rate negotiations and managing business expenses and revenues or P&L account completely* Analyze all revenue potentials for the assigned products and drive the company towards profitability with the right product & processes* Managing team of sales, pre-sales, marketing and support professionals* Strategic planning for B2C Sales, B2B Sales, and Delivery Methodologies & customer management based on business requirement* Proactively assesses, clarifies, and validates customer needs on an ongoing basis* Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel* Achieve strategic customer objectives defined by company management* Providing necessary training to the sales force regarding product presentation, institutional dealing and customer handling.* Define, track and improve key product metrics and monitor those metrics. Collate and analyze key daily/weekly/monthly data on various features performance and report key findings* Generate new product ideas, enhancements to existing product and collate requests from both internal and external requestor* Undertake market research and be an expert with respect to the competition* Evaluate new product opportunities for Company fit & from an audience and technology perspective* Analyze internal systems and recommend enhancements to improve productivity* Work with marketing groups to implement campaigns

Bangalore

Oversee client service representative groups and make sure clients receive instant service.- They have to communicate with the clients through phones, internet, fax, mails or meet them personally to discuss customer problems.- While interacting with customers the CRM makes sure that they follow the organization’s protocols.- Manage all customer requirements and queries and solve their problems swiftly.- Making sure the customer information is accurate and also supervises payment dispensing.- Giving out the right information on the objectives of the organization when the clients call for the first time.- Evaluates the circumstance and determines a proper course of action.- Helps in determining a suitable solution for the organization during difficult situations by working along with the employee.- Sustain and maintain an up-to-date record.- Controlling vendor issues, coordinating work activities, preparing sales strategies, reconciling data, communicating internal data to upper management and finding new ways to improve services.

Greater Bengaluru Area

Bangalore

 Tracking the online customer experience after a website redesign Understanding the updates as per the norms made by the Clients and implementing that in work effectively. Voluntarily extending or being flexible with the shifts whenever required in order to meet the promised overall team productivity to the client. Collecting details of the customer by doing survey on the customer profile to run the workshop. Working with Thunderbird for communicating with Clients  Conducting virtual trainings using Webinar technology Selecting best profile using LinkedInOrganizing Professional training like PMP PMI-PBA PMI-ACP  Microsoft Project 2103 ITIL  Safe Agilist Certification  Six Sigma Yellow, Green and Black Belt Big Data and Hadoop Development  Business Case Writing

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Master'S Degree, Information Technology, A

Activities and Societies: Dance & Sport

Bachelor’S Degree, Computere Application