Ranjith M Email & Phone Number

Client: MarketCastTools: Centrifuge | Confluence | Aterra |

Bangalore

Clients: State Bank Of Mauritius | Equitas Small Finance Bank |DCB Bank> Monitoring reviews & interactions on Twitter, GMB, Google Playstore, AppStore, LinkedIn, Facebook & Instagram> Express Skills on CRM tools such as Freshdesk, Fresh Chat,JIRA, Guru, Locobuzz > Moderated Community interactions through product know-how, and peer-to-peer Onboarding for students and travelers, resulting in increased leads. > Utilized social listening Insights to understand target audience expectations.> Generated reports for Insights on Sentiment Analysis, Category Interaction, and Product Out-Reach to ensure the user base enjoyed the experience right from the Onboarding.> Connected with influencers for product promotions and community outreach.> Tracked ratings on the store and engaged in strategic improvement assisting the product team with insights on features that can improve the store ratings ( Google Play Store & App Store) resulting in a progressive rating.> Upheld field marketing campaigns for lead generation.> Introduced and fostered, a culture of mindfulness and ownership making the team utilization at its best, resulting in improved SLAs & FRTs> Channelized team performance, aligning KPIs through planned rostering, enabling every team member to get an equal opportunity to meet the metrics designed to attain their KPIs.> Enhanced the skills of the team on best practices of Customer Approach and Conversion optimization, resulting in personalized user reviews on customer experience and assistance being shared on social media handles, leading to expanding the market cap of the product.> Organized team meetings and recreational hubs to engage, understand, motivate, and upskill, which resulted in reduced unplanned leaves and efficient teamwork.

Bengaluru, Karnataka, India

Client: Canara Bank> Monitoring reviews and community on brand handles responding on Twitter, Facebook, Instagram> Curated measures and crisis responses based on escalation requirements> Generate reports and gauge the inflow of queries and leads.> Utilized social listening to understand the customer VOC and improved approach in enhancing customer experience.> Proficient hands on tool usage Locobuzz CRM

Bengaluru Area, India

> Crisis Response management on all brand handles.> Generated leads from Campaigns the most celebrated campaign (Motosoul a Biking enthusiast event organised by TVS Motor Company)> Promoted the merchandise through Instagram handles generating volumized sales through pre- bookings online.> Ensured quality control in all formats of responses irrespective of crisis, ensuring brand goodwill.Catalog Management ( SHOPIFY/ Q0010/ LAZADA)> Listed Catalogs on the sites based on requirements.> Image optimization based on site presets> Pricing Analysis through Comparative Market Analysis> Enhanced product description based on client descriptions and preset modules shared on the catalogue. Webpage creation for Shopmatic > Developed trackers for site listings> Gauged Site standards based on client metrics, verified the authenticity of products listed and removed contra-banned substances sold across the platform.> Developed methods to gauge high-risk commodities and compliant commodity sales. Expertise on Tools ( Simplify360| Sprinklr | Canva | shutter stock | CISCO | MS OFFICE )

Chennai, Tamil Nadu, India

Client: Apria Healthcare > Ensured prompt billing on DME( Durable Medical Equipments) such as CPAP, BI PAP, O2 concentrators> Denial Management based RCM Cycle and cleared insurances as per form 1500.> Worked on Medicare and Medicaid insured accounts.> Connected with Rx facility to fetch patient data.> Procured Resmed Usage cycle> Worked on Payor change ( adjustments on co pay and co-insurance)> Authorization ApprovalsClient: COMSAT> Developed and integrated RT-Connext based on induced methods> Ad-hoc resolution expertise on server Administrators> End to End path data research through packet data transfers and data security.TOOLS ( CITRIX | AVAYA| RTI CONNEXT | NET SCALER)

Executive Postgraduate Certification, Data Science & Ai , Aml

Bachelor Of Commerce - Bcom, Computer Science

Activities and Societies: Organisation crew in INTERNATIONAL PEACE FESTIVAL Club associations and arts facilitation

Commerce And Computer Science