As a Regional Operations Manager at SHOTT AMUSEMENT PRIVATE LIMITED, I bring over 16 years of leadership and expertise in the hospitality industry, with a focus on Family Entertainment Centers (FEC). I have a PGDM in Retail Management from Welingkar Institute of Management, and I am passionate about delivering exceptional customer experiences and driving operational excellence across multiple centers.In my current role, I am responsible for business planning, revenue development, change management, and relationship management for the SHOTT brand. I have successfully implemented effective solutions, policies, and SOPs to address the emerging trends and needs of the customers and the industry. I have also led and empowered my team to achieve and exceed the set goals and targets, while ensuring customer loyalty and satisfaction. I am proficient in project management, team management, and operations management, and I strive to grow the business and maximize the revenue for the company.