Ranjith Vikram Email & Phone Number

Bangalore Area, India

• Support Engineer (Working as a vendor through Spectrum Consultants India Pvt Ltd)
• Working in the Azure Subscription Management Team.
• Providing complete understanding of pricing and metering of the Azure Services.
• Responsible for ensuring progression of incidents according to specific SLAs.
• Providing support to Windows Azure subscribers over service requests/emails.
• To ensure a thorough understanding of the issues and follow-up on escalations and issue tracking.

Bangalore Area, India

• Develop, implement, and/or modify training programs to ensure maximum effectiveness of Global Service Desk, act as an escalation contact available to assist all GSD analysts and takes over their tickets as well if.
• Manage training for new hires on the GSD
• Provide coaching and on the spot support to GSD analysts.
• Report individual progress and identifies if additional training is needed.
• Assist in developing new training courses associated with the introduction of new products and services.

• Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
• Take escalated calls and manage a team
• Handling queries on Desktop issues, Diagnosing Issue and troubleshooting.
• Take calls from Global customers and initiate the right response to them, positively and professionally
• Deal with a wide range of products using a powerful information database
• Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand