➤Spearheading the seamless trading warehouse operation from order processing till its delivery process for Mumbai region, providing high quality reporting, documentation & a best in class customer experience. ➤Set supply chain strategic direction and objectives for the manufacturing sites and warehouses in conjunction with business strategy. Evaluating and reviewing company logistics operations business practices, updating, and developing process documentation, streamlining opportunities… Show more ➤Spearheading the seamless trading warehouse operation from order processing till its delivery process for Mumbai region, providing high quality reporting, documentation & a best in class customer experience. ➤Set supply chain strategic direction and objectives for the manufacturing sites and warehouses in conjunction with business strategy. Evaluating and reviewing company logistics operations business practices, updating, and developing process documentation, streamlining opportunities, and eliminating non-value-added activities ➤Responsible for Planning for Finished Goods availability for Kerry India for export customers. Review, redesign and optimize supply model. Maintain reorder levels for RM/PM/FG & necessary correction to manage seasonality/spikes balancing inventory and service. ➤Monthly Inventory Reconciliation, ensuring 100 % compliance ,Coordinate between demand planning, supply planning, material call-off and export customer service across Mumbai regions to ensure safety stocks. ➤Evaluate suppliers to achieve cost-effective deals and maintain trust relationships. Align with cross functional team to achieve supply within quality, cost and agreed turnaround time and ensure dispatches and product procurement as per customer schedule ➤Liaise with Transporter for PTL and FTL based on volume. Generate & Scrutinized invoice, waybill and return waybil for payment and forwarded to the finance staff for further processing. ➤Interacting with broad range of customers like Britannia and ITC . It included inbound and outbound calls related to the consignment status. Track the consignment give the status of the shipment to the customer. ➤Coordinate to the respective service Centre and ensure to deliver the shipment on time to customer as per our commitment. Sending status of the shipment to key customer through advanced notification Show less

➤Looking after specific major key customers account who provides potential revenue and growth to the business, key elements includes frequent visits, regular touch to understand pain points, quicker turnaround time in terms of submitting quotation and timely deliveries, proactive communication for supply delays, take regular feedback, collaborate with cross functional team. ➤Prioritizing, allocating, Coordinated with Finance to issue credit provide quicker resolution to customer and ensure… Show more ➤Looking after specific major key customers account who provides potential revenue and growth to the business, key elements includes frequent visits, regular touch to understand pain points, quicker turnaround time in terms of submitting quotation and timely deliveries, proactive communication for supply delays, take regular feedback, collaborate with cross functional team. ➤Prioritizing, allocating, Coordinated with Finance to issue credit provide quicker resolution to customer and ensure no compromise on quality service ➤Worked closely with Product Management, Sales and Operations team, monitoring operational performance, immediately address poor performance marks and working with cross- functional teams to ensure issues are rectified and compliance is achieved. ➤Coordination with Sales / Customer for Supporting Documents for Goods Shipment. Customer receives a weekly order status report. Regular customer visits to understand customer concerns / expectations and to develop an action plan Tracking cycle count reports on a regular basis to understand progress and areas for improvement. Show less

➤Looked after complete south asia customers that included India , Pakistan , Afghanistan , Sri Lanka , Maldives , Nepal and Bhutan. ➤Created a quotation for internal approval (from Pricing, finance, accounts, and regional managers) based on the PO copy from the customer. Once the order is approved from the pricing team, converted it into an order using SAP, Siebel, and E1 (Edwards Enter prices One) applications. ➤Based on the customer requested dates, checked the stocks in the warehouse… Show more ➤Looked after complete south asia customers that included India , Pakistan , Afghanistan , Sri Lanka , Maldives , Nepal and Bhutan. ➤Created a quotation for internal approval (from Pricing, finance, accounts, and regional managers) based on the PO copy from the customer. Once the order is approved from the pricing team, converted it into an order using SAP, Siebel, and E1 (Edwards Enter prices One) applications. ➤Based on the customer requested dates, checked the stocks in the warehouse in Singapore. Documentation handling during the freight process. Tracking shipments and keeping customers up to date on a regular basis. ➤Developing strong customer relationships while maintaining the highest levels of customer satisfaction and quality service at all times.➤Preparing commercial invoices and delivering them on time to customers. Prior to sending or taking documents to Port & Customs for documentation, ensuring that correct documents are received from Agents / Clients. ➤Keeping teams up to date on the status of documentation and any discrepancies in documents. External coordination with associates, clients, and final purchasers. Tracking shipments and keeping customers up to date on a regular basis. ➤Shared shipment information with the customer or the customer's local CHA for a specific destination airport. Made a CO (Credit Order) and a DO (Debit order). Performed an SJ (replacements) for short and missing shipments. Processed RMAs for damaged or missing items in shipments and re-shipping replacements to customers. ➤Followed up with the finance team to see if orders can be released from hold. Follow up with the customer on old unpaid invoices. ➤Review the presentation of the Letter of Credit / LC to the bank, and follow up with the bank and finance for the issuance of the Bank Guarantee. ➤Getting customers to use online ordering, which includes training them and preparing work instructions for the CS team and customers. Show less

➤Supported tasks include efficient, accurate order processing and fulfilment for an assigned account base, as well as acted as a liaison between the customer, outside sales, and internal departments. In SAP, daily maintenance would include reviewing error reports with the order management tool. ➤Throughout the day, keep an eye on customer order and shipment inquiries. Made certain that shipments are optimised. Assisted transportation planners in resolving problems and communicating with… Show more ➤Supported tasks include efficient, accurate order processing and fulfilment for an assigned account base, as well as acted as a liaison between the customer, outside sales, and internal departments. In SAP, daily maintenance would include reviewing error reports with the order management tool. ➤Throughout the day, keep an eye on customer order and shipment inquiries. Made certain that shipments are optimised. Assisted transportation planners in resolving problems and communicating with relevant parties as needed. Assisted the customer with pool date coordination, expedited shipment arrangements, and problem resolution. ➤Examined existing order-to-ship processes for potential improvements. In charge of a higher level of complexity in the areas of Finance, and Logistics. Examined established policies and procedures and suggests standard methodologies for providing high-level customer service while promoting excellent internal/external relations. ➤Handled the customer EDI/supplier portal interface for extracting dispatch schedules, JIT triggers, updating advance shipment notifications, and stock updates. On a daily basis, report schedule versus supply, dispatch details, and order status to customer and sales team Show less