Analyst
CurrentIn my current position, I m Excel in effectively allocating work to team members and ensuring their productivity and engagement.Experience in handling troubleshooting, problem handling and helping the team in technical questions and solving issues.Training as per requirement, planned and trained staff, updated procedure and updates to the team timely and set up procedure update and audited the same.I prepare comprehensive daily performance reports, analyzing team performance and sharing insights with both the team and management. I actively participate in client calls, addressing any concerns or questions raised by team members. Additionally, I consistently update the team regarding client updates and process changes, ensuring clear communication and smooth workflow
