Software Engineer
Current• System Development - Contributed to the development and enhancement of insurance applications, including policy management systems, claims processing systems, or customer portals. Implemented features and functionalities based on business requirements and technical specifications.• Data Integration - Assisted in integrating insurance data from various sources into centralized systems, ensuring data accuracy and security. Developed data extraction, transformation, and loading (ETL) processes to support analytics and reporting.• Claims Processing Support - Supported the development and maintenance of claims processing modules, including validation rules, adjudication processes, and workflow automation. Collaborated with stakeholders to streamline claims submission, processing, and settlement procedures.• Customer Relationship Management (CRM) - Integrated CRM functionalities into insurance applications to manage customer interactions, policy renewals, and customer service inquiries. Implemented customer-centric features to enhance user experience and satisfaction.• Quality Assurance and Testing - Participated in testing phases, including unit testing, integration testing, and user acceptance testing (UAT), to ensure software quality and functionality.• Documentation and Compliance - Created technical documentation, including system designs, user manuals, and release notes, to facilitate knowledge transfer and compliance audits. Maintained documentation of system changes and updates for regulatory and auditing purposes.• Collaboration and Teamwork - Collaborated with cross-functional teams, including business analysts, QA testers, and project managers, to deliver integrated solutions aligned with business goals.Participated in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to ensure project milestones and deadlines are met.
