• Ascertain reason for customer visit through verbal interview and visual assessment of the vehicle• Develop as many solution methods as possible, attempting to keep the costs low• Provide in-depth information on original equipment manufacturer (OEM) part options to the customer• Track maintenance or repair status, fill out reports on labor, and ascertain cost of all services• Perform post-service inspection with customers and answer any questions they may have• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up• Follow-ups on the vehicle conditionTRANINGS ATTENED • SA LEVEL 1• SA LEVEL 2• NEW LAUNCH OF TRAIL HWAK

Technical advisor for Jeep CBU vehicles