Ranjith Baskaran Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

220 Torbay Road

• Assist with planning, estimation, and coordination of projects.
• Prioritize assigned work received through Project Manager for large scale projects
• Utilize resources and supplies in a cost-effective manner.
• Took initiative to solve technical and develop solutions, but also business problems
• Assist CTO in the testing, and implementation of new architecture to meet performance, capacity, scalability, availability, and security objectives
• Manage all IT infrastructure and cabling on new medical clinic implementations

Markham

• Clearly identified, document and find solutions for customer issues and product problems. Tested and verified fixes before delivering to customer.
• Diagnose, troubleshoot and resolve technical issues, Document and escalate unresolved technical issues
• Move, Add and Change Users accounts and Computer Objects in centralized directory structures to ensure that appropriate role based policies apply
• Under the direction of the CTO, assist in the evaluation and testing of new IT solutions
• Uninstall equipment to be decommissioned and pack for disposal
• Image, label, configure and test equipment

Richmond Hill

worked in an organized way to develop and maintain accurate technical documentation including procedures, licenses, configurations, knowledge base and user help manuals and perform routine maintenance and reviews of IT Systems and User access. Supported issues related to Windows 7 and 10, Active Directory, MS Exchange, Outlook, Office 2013/2016, TCP/IP.

Markham

• Conduct technical training and mentoring for other Help Desk staff on technical issues and procedures.
• Backup team lead.
• Managed multiple priorities, generate innovative solutions to problems and develop skills required to support the efforts of the business units.
• Contributed made to improving support operations and to customer service by making effective CKM (Certified Knowledge Manager) base documents for support and training functions.
• Learned to speak at an appropriate technical and business level for the audience.
• Awarded recognizant of excellence in customer service and achievement received for outstanding account support.

Markham, Ontario

• Assisted customers in finding appropriate solutions for their technology needs.
• Developed close and personal relationships with clients to ensure customer loyalty and retention.
• Provide technical support to customers, troubleshoot PCs and network problems in-store and on-site.
• Assist customers over the phone to setup newly bought devices.
• Acquired an expertise in customer service and “closing the sale”.
• Promoted to Senior Technician

Btm, Business/Corporate Communications

Business/Corporate Communications

Technician Diploma, Electrical Engineering Techician

Electronic Engineering