Ranjith D Email & Phone Number

India

Hyderabad, Telangana, India

• Develop and implement an online reputation management strategy aligned with our business goals.
• Establish policies and procedures for online reputation management and ensure adherence across the organization.
• Lead and mentor a team of reputation specialists and analysts.
• Set clear objectives and performance metrics for team members and conduct regular performance reviews.
• Foster a collaborative and productive work environment, encouraging continuous learning and improvement.
• Oversee the use of monitoring tools to track brand mentions, reviews, and conversations across social media, review sites, forums, blogs, and other digital platforms.

Bengaluru, Karnataka, India

• Tracked and monitored brand-specific conversations and mentions on social media, leading to a 20% increase in positive sentiment.
• Effectively addressed and resolved consumer queries on social media, achieving a 95% customer satisfaction rate.
• Utilized available tools and coordinated with different departments to gather facts and details, resolving 90% of cases within 24 hours.
• Provided resolutions aligned with policies and empowerment, resulting in a 30% reduction in escalated issues and improved customer loyalty.
• Proactively drafted and published communications for social care, leading to a 25% increase in proactive engagement and customer satisfaction.
• Identified and reported perceived threats on social media, ensuring the larger social group was prepared with media statements, which helped maintain brand reputation.

Bengaluru, Karnataka, India

• Analyzed reputation factors and measured brand reputation, resulting in a 15% improvement in overall brand perception.
• Created an amazing client experience by providing positive content via email, posts, and tweets, which led to a 20% increase in customer engagement and retention.
• Contributed to the brand’s excellent reputation by regularly reviewing information about our products and services from various outlets, leading to a 25% increase in positive reviews and mentions.
• Examined the facts surrounding social media (negative) comments to provide positive and professional responses, achieving a 90% resolution rate for negative comments.
• Recognized possible negative situations and crises, and used conflict resolution concepts to solve issues, reducing the impact of potential crises by 40%.
• Provided mechanisms to prevent and effectively deal with online reputation threats, resulting in a 50% decrease in negative incidents.

Hyderabad, Telangana, India

• Managed, led, trained, and developed contact center staff, resulting in a 20% increase in team performance and individual skill enhancement.
• Oversaw daily operations of the contact center, ensuring a 95% efficiency rate and streamlined processes.
• Monitored activities to ensure all committed service levels were met and exceeded, achieving a 98% compliance rate with service standards.
• Maintained relationships with internal and external clients, leading to a 15% improvement in client satisfaction and retention.
• Stayed updated on the latest industry trends, technology, and best practices, integrating innovative solutions that enhanced contact center operations by 25%.
• Reported on key performance indicators (KPIs) and tracked customer service metrics, providing insights that improved customer satisfaction scores by 18%.

Bengaluru, Karnataka, India

• Managed large volumes of incoming phone calls, resulting in a 30% improvement in call-handling efficiency.
• Identified and assessed customers’ needs, achieving a 95% satisfaction rate.
• Built sustainable relationships and trust with customer accounts through open and interactive communication, leading to a 20% increase in customer loyalty.
• Provided accurate, valid, and complete information using the right methods and tools, ensuring a 98% accuracy rate.
• Met personal and customer service team sales targets and call handling quotas, contributing to a 25% increase in sales performance.
• Handled customer complaints and provided appropriate solutions and alternatives within time limits, achieving an 85% resolution rate and reducing complaint escalation by 30%.

Pcmc, Computer Science, 60%

Bba, Business Administration And Management, General